Maria Toreno
Customer Service Representative | Appointment Setter | Administrative Support
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About
Customer-focused professional with experience in customer service, appointment setting, cold calling, and administrative support. Skilled in handling inbound and outbound calls, lead qualification, appointment scheduling, CRM management, email correspondence, and customer follow-ups. Proficient in Salesforce, CoolTools, ConnexAI, ReadyMode, Canva, and Microsoft Office applications.
Experience
Customer Service Representative - Virtual Staffing Solutions
(2024-01 - 2026-12)
- Handled inbound customer inquiries and account concerns.
- Assisted with billing inquiries, payments, and payment arrangements.
- Managed customer follow-ups through phone and email.
- Updated customer records using Salesforce.
- Assisted with appointment scheduling and administrative tasks.
- Utilized Microsoft Excel for data tracking and reporting.
Customer Service Representative - Freedom Mortgage
(2023-01 - 2024-12)
- Responded to mortgage-related customer inquiries.
- Processed payments and refunds accurately.
- Explained escrow accounts and account information.
- Resolved customer concerns through effective communication and empathy.
Appointment Setter / Cold Caller - Liv2Sell - Cebu City
(2018-01 - 2018-12)
- Conducted 100–300 outbound calls daily.
- Qualified leads and verified customer information.
- Scheduled appointments and performed follow-up calls.
- Maintained accurate lead and customer records.
- Consistently met call volume and appointment-setting goals.
Education
Bachelor of Science - Computer Science - University of San Jose-Recoletos (2008-01 - 2010-12)
NC II - Housekeeping - AMA College (2013-01 - 2013-12)
