Ann Canoza
Customer Support Professional
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About
Highly organized and customer-focused Customer Support professional with experience in handling customer inquiries, resolving concerns, maintaining accurate records, and providing exceptional service. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple tasks efficiently while maintaining a positive and professional attitude. Committed to delivering excellent customer experiences, building strong customer relationships, and supporting business goals through responsive and reliable service.
Experience
Customer Service Representative at SMT Group (2025-12 – 2026-04)
- Responded promptly to customer inquiries and concerns
- Provided effective solutions to customer issues
- Ensured a positive customer experience
- Conducted follow-ups to confirm resolution and satisfaction
Tele-Collector at Forest Lake Urdaneta Development Inc. (2025-04 – 2025-09)
- Conduct outbound calls and maintain accurate customer records
- Document interactions, agreements, and follow-ups with attention to detail
- Provide professional communication to resolve concerns and inquiries
- Coordinate with billing and customer service teams for issue resolution
- Meet performance targets while following company policies
Merchandising Assistant at BHF Multi Gab Inc. (2024-07 – 2024-09)
- Supported administrative tasks such as filing, photocopying, and documentation
- Maintained inventory records and organized product displays
- Prepared materials and ensured proper documentation
- Assisted customers and supported the sales team
Education
Bachelor of Science in Business Administration (Marketing) – Pangasinan State University – Asingan Campus (2019 – 2023)
Senior High School – Luciano Millan National High School (2017 – 2019)
Secondary Education – Luciano Millan National High School (2013 – 2017)
Primary Education – Ariston Bantog Elementary School (2008 – 2013)
