A strategic and results-driven professional with a proven track record of optimizing operations, leading cross-functional teams, and delivering impactful solutions that drive organizational growth.
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Dedicated Customer Support and Sales Professional with over 6 years of experience across telecommunications, insurance, e-commerce, and technology sectors. Expert in delivering high-quality voice, live chat, and email support. Proven track record in customer retention, technical troubleshooting, billing, and order management. Highly adaptable remote professional known for maintaining exceptional service standards in fast-paced environments with minimal supervision.
Operations Customer Expert I at TELEPHILLIPPINES INC. (2025-05 – Present)
Handled general inquiry and data/account information of the Client or customer. I am a chat support expert who would not just help customer to buy but would help the customers understand the need of buying and if it is the best they could get. We let them experience the luxury being taken cared of in the process before we up-sell or cross sell with our clients. However, we are multi-taskers as we don't only handle chats but also calls and emails.
Customer Support Representative – Non-Voice at SUPPORTWARE PHILIPPINES (2024-10 – 2025-01)
CSR - Non-Voice Account at TDCX PHILIPPINES (2024-06 – 2024-09)
Travel and Hospitality Management Account - At TDCX, I served as a Chat Support Representative dedicated to the Airbnb account, providing real-time assistance to both hosts and guests. I managed inquiries and resolved issues across the entire booking journey, including pre-trip questions, active travel emergencies, and post-stay concerns. My role involved troubleshooting booking modifications, billing disputes, and listing details while maintaining high customer satisfaction standards.
By delivering empathetic, fast, and clear written communication, I ensured seamless experiences and positive resolutions for all parties involved. This fast-paced experience sharpened my problem-solving skills, adaptability, and ability to handle multi-tasking under pressure.
Claims Customer Service Representative at EXL PHILIPPINES (2023-03 – 2024-04)
Advisor Sales I at CONCENTRIX (2021-10 – 2022-11)
T-Mobile / Formerly Sprint
Sales Associate at VCUSTOMER / TECH MAHINDRA (2016-07 – 2016-11)
Technical Support Representative at TELEPERFORMANCE (2014-01 – 2016-06)
Bachelor of Arts in Communication – UNIVERSITY OF SAN JOSE RECOLETOS - MAIN USJR (2012 – 2013)
Secondary School – CARMEL ACADEMY BALILIHAN (2011 – 2012)
Primary – BOCTOL ELEMENTARY SCHOOL (2007 – 2008)
