Apple Patac

Dedicated Customer Support and Sales Professional with over 6 years of experience across telecommunications, insurance, e-commerce, and technology sectors. Expert in delivering high-quality voice, live chat, and email support. Proven track record in customer retention, technical troubleshooting, billing, and order management. Highly adaptable remote professional known for maintaining exceptional service standards in fast-paced environments with minimal supervision.

Operations Customer Expert I at TELEPHILLIPPINES INC. (2025-05 – Present)

Handled general inquiry and data/account information of the Client or customer. I am a chat support expert who would not just help customer to buy but would help the customers understand the need of buying and if it is the best they could get. We let them experience the luxury being taken cared of in the process before we up-sell or cross sell with our clients. However, we are multi-taskers as we don't only handle chats but also calls and emails.

Customer Support Representative – Non-Voice at SUPPORTWARE PHILIPPINES (2024-10 – 2025-01)

Gelato / Optimal Print

• Managed high-volume customer inquiries via live chat and email for an e-commerce platform.
• Resolved order-related issues, shipping concerns, and account discrepancies efficiently.
• Met and exceeded productivity and quality metrics throughout a seasonal contract.
• Ensured seamless customer journeys by providing timely and professional solutions.

CSR - Non-Voice Account at TDCX PHILIPPINES (2024-06 – 2024-09)

Travel and Hospitality Management Account - At TDCX, I served as a Chat Support Representative dedicated to the Airbnb account, providing real-time assistance to both hosts and guests. I managed inquiries and resolved issues across the entire booking journey, including pre-trip questions, active travel emergencies, and post-stay concerns. My role involved troubleshooting booking modifications, billing disputes, and listing details while maintaining high customer satisfaction standards.

By delivering empathetic, fast, and clear written communication, I ensured seamless experiences and positive resolutions for all parties involved. This fast-paced experience sharpened my problem-solving skills, adaptability, and ability to handle multi-tasking under pressure.

Claims Customer Service Representative at EXL PHILIPPINES (2023-03 – 2024-04)

Sunshine / Allstate Insurance

• Facilitated inbound and outbound calls regarding insurance claims and policy inquiries.
• Guided customers through claim documentation and provided real-time status updates.
• Collaborated with internal departments to expedite claim resolutions.
• Maintained strict adherence to insurance industry service standards and privacy regulations.

Advisor Sales I at CONCENTRIX (2021-10 – 2022-11)

T-Mobile / Formerly Sprint

• Managed comprehensive account services including billing, technical support, and service inquiries.
• Executed sales and retention strategies to minimize churn and increase customer lifetime value.
• Identified customer pain points to recommend appropriate product upgrades and service plans.
• Delivered a positive customer experience while navigating complex account requirements.

Sales Associate at VCUSTOMER / TECH MAHINDRA (2016-07 – 2016-11)

Verizon Wireless

• Promoted wireless products and services through targeted customer interactions.
• Handled product inquiries and identified sales opportunities to drive revenue.
• Successfully completed intensive account training and maintained performance until account transition.

Technical Support Representative at TELEPERFORMANCE (2014-01 – 2016-06)

Time Warner Cable

• Provided end-to-end technical troubleshooting for Cable TV, high-speed Internet, and VoIP services.
• Resolved billing disputes and managed service-related account adjustments.
• Educated customers on hardware functionality and guided them through self-service solutions.
• Consistently followed established support procedures to ensure first-call resolution.

Bachelor of Arts in Communication – UNIVERSITY OF SAN JOSE RECOLETOS - MAIN USJR (2012 – 2013)

Secondary School – CARMEL ACADEMY BALILIHAN (2011 – 2012)

Primary – BOCTOL ELEMENTARY SCHOOL (2007 – 2008)