April Galang

Customer service professional with over 14 years of experience in retail, hospitality, and client-facing roles. Skilled in handling customer inquiries, resolving concerns, processing transactions, and delivering exceptional service in fast-paced environments. Strong communication, problem-solving, and multitasking abilities with experience working with diverse customers. Eager to contribute to a customer-focused BPO or remote support team.

Senior Sales Associate - Sunday Tropez (Benjamin Poucel Garments Trading LLC) - Dubai, United Arab Emirates

(2023-01 - 2026-12)

• Delivered personalized customer service while driving sales through upselling and product recommendations.
• Achieved daily and monthly sales targets and contributed to store KPI performance.
• Operated the POS system and handled cash and card transactions accurately.
• Maintained visual merchandising standards and store presentation.
• Assisted in stock replenishment, inventory organization, and stockroom management.

Senior Sales Associate - Orsay (Rubaiyat Modern Luxury Products Co.) - Dubai, United Arab Emirates

(2017-01 - 2023-12)

• Achieved monthly sales targets and supported overall store KPI performance.
• Supervised junior sales associates and assisted the store manager in daily store operations.
• Maintained store visual merchandising, displays, and product standards.
• Managed inventory, stock replenishment, and stockroom organization.
• Resolved customer complaints and ensured high levels of customer satisfaction and service.

Sales Associate | Store-in-Charge - Aeropostale (Apparel Group) - Dubai, United Arab Emirates

(2012-01 - 2017-12)

• Managed daily store operations including opening and closing procedures.
• Supervised sales team and ensured achievement of sales targets and store KPIs.
• Managed inventory, stock replenishment, merchandising, and store visual standards.
• Trained new staff on customer service, sales techniques, and POS system operations.
• Handled customer concerns and ensured excellent customer service and satisfaction.

Front Desk Clerk/ Receptionist - Princess Madison Hotel Corporation - Pampanga, Philippines

(2011-10 - 2012-01)

• Greeted guests professionally and handled check-in and check-out procedures efficiently.
• Managed room reservations, guest inquiries, and telephone calls while providing excellent customer service.
• Processed guest payments, issued receipts, and maintained accurate billing records.
• Coordinated with housekeeping and other departments to ensure guest satisfaction and room readiness.
• Resolved guest concerns and requests promptly while maintaining hotel service standards.
• Maintained accurate guest records and updated reservation information in the hotel management system.
• Verified guest identification and ensured compliance with hotel policies and security procedures.
• Prepared daily occupancy reports, guest logs, and front desk documentation for management review.

Receptionist - Globe Asiatique Property Management Corporation - Pampanga, Philippines

(2009-06 - 2010-08)

• Welcomed clients, visitors, and tenants while providing professional front desk assistance.
• Answered and directed incoming phone calls, emails, and inquiries to the appropriate departments.
• Scheduled appointments, maintained visitor logs, and managed office correspondence.
• Performed administrative tasks including filing, data entry, document preparation, and record management.
• Coordinated with internal departments to ensure efficient daily office operations and excellent customer service.

Associates - Computer Science - Asian Institute of Science & Technology (2008-01 - 2009-12)

Certificate - Basic Computer System - Pro Skills Technical Center Corporation (2006-01 - 2006-12)