Denver Puerte

Results-driven Collections Specialist with extensive experience in first-party and third-party collections, including payday loans, installment loans, and international accounts. Proven track record of exceeding KPIs, negotiating effective repayment plans, and reducing delinquent and aged accounts. Recognized multiple times as a Top Performer and Top Collector. Highly motivated, adaptable, and skilled in customer negotiation and account reconciliation.

Collections Specialist - Allsectech Manila Inc. - 3rd Floor, Market! Market!, Taguig City

(2017-01 - 2019-12)

Managed third-party collections for international accounts specializing in Pre-Charged-Off accounts (1–180 Days Delinquent).

• Managed third-party collections for international accounts.
• Used skip tracing and investigative techniques to locate debtors.
• Negotiated settlements and installment agreements.
• Maintained accurate records of accounts, payments, and arrangements.
• Met monthly KPIs and collection quotas consistently.

Collections Specialist / Senior Finance Specialist - ARB Call Facilities Inc. - 4th Floor, Market! Market!, Taguig City

(2019-01 - 2022-12)

Handled first-party collections for installment loans (1–1000 Days Delinquent). Promoted to Senior Finance Specialist.

• Collected overdue balances and negotiated full payments or structured repayment plans.
• Counseled debtors on available payment options and delinquency resolution.
• Conducted account research and due diligence to resolve complex collection issues.
• Processed and accurately applied payments to customer accounts.
• Assisted in implementing collection procedures and policies to improve payment turnaround.
• Identified causes of delinquency to establish realistic recovery timelines.

Collections Specialist - Service First - 12th Floor, Southmall Park, Alabang, Muntinlupa City

(2022-01 - 2026-12)

Handling inbound and outbound calls for payday loan accounts in B2C first-party collections.

• Handled inbound and outbound calls to negotiate repayment plans.
• Monitored accounts for compliance with payment agreements.
• Reconciled accounts and resolved customer disputes professionally.
• Maintained high call volumes while meeting quality and productivity standards.
• Sending email offer to customer if unreachable via phone calls.
• Prevented accounts from escalating into higher stages of collections.
• Consistently met and exceeded performance targets.

Associate - Computer Technology - Asian Institute of Computer Studies – Bicutan (2016-12)