Ariel Banaag

Responsible for overseeing all aspects of the hotels operation to ensure efficient function, guest satisfaction and profitability. Manage all the different departments, ensure budget is met, monitor financial performance, enforce quality standards.

General Manager - Alicia Apartelle Cebu

(2025-02)

Responsible for overseeing all aspects of the hotels operation to ensure efficient function, guest satisfaction and profitability. Manage all the different departments, ensure budget is met, monitor financial performance, enforce quality standards.

Property Manager - Colliers International (Pristina North)

(2025-01 - 2026-02)

• Conduct regular inspections to maintain high standards of appearance and ensure property assets meet expectations
• Organize and follow up on work orders for maintenance and repairs, service contracts, ensuring timely payments and effective performance
• Communicate effectively with home owners, vendors and contractors
• Oversee monthly dues, and follow up on delinquent accounts
• Prepare monthly management and financial report to present to the Board of Directors

Operations Manager - Henann Park Resort Boracay

(2022-04 - 2023-08)

Responsible for managing all aspects of the resort, including lodging, food & beverage management, human resources, housekeeping and guest relations. Operations Manager also looks after the employee's welfare, finance, customer relations and promotions.

Operations Manager - Henann Alona Resort Bohol

(2020-02 - 2022-03)

Responsible for managing all aspects of the resort, including lodging, food & beverage management, human resources, housekeeping and guest relations. Operations Manager also looks after the employee's welfare, finance, customer relations and promotions.

General Manager - Crown Regency Hotels & Resort Cebu City - Cebu City, Philippines

(2019-03 - 2020-01)

Responsible for overseeing the daily operations of the hotel as well as providing strategic direction. The General Manager also plans and supervises the activities of the hotel staff to ensure a smooth and profitable operation.

Hotel Manager - Summit Galleria Cebu - Cebu City, Philippines

(2016-11 - 2018-09)

Responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives linked to improving business revenues, improving business effectiveness and efficiencies, or improving the value of the hotels products and services to its customers and clients.

Chief Concierge - Nobu Hotel Manila, City of Dreams - Paranaque City, Philippines

(2014-07 - 2016-10)

• Supervise the Concierge, Bell, Doorman and valet on the day-to-day activity
• Report directly to the GM about the concierge department P&L
• Provide up to date information about the complex and events happening in the city as well as restaurant or bar recommendations
• Assist guests with car or airline reservations

Concierge Manager - Mandarin Oriental Manila - Makati City, Philippines

(2012-09 - 2014-07)

• Control and direct the entire section within the framework as defined by the organization chart
• Supervise and delegate duties to all staff within the section
• Prepare work schedule as required
• Ensure that assistance is being provided at all times to all customers and guests and their stays at Mandarin Oriental Manila are comfortable and memorable

Front Desk Manager - Imperial Palace Water Park Mactan - Philippines

(2008-03 - 2012-07)

• Set up the Front Desk from Policies & Procedures to office supplies
• Hire staff for all positions, from Concierge to Guest Relations and Front Desk
• Manage day-to-day operations of the Front Desk
• Facilitate and coordinate the activities of the different shifts and sections of the desk for smooth and efficient flow in all transactions geared towards individual guest satisfaction

Hotel Duty Manager - Shangri-la Resort & Spa Mactan - Philippines

(2006-07 - 2008-02)

• Implement company standards designed to enhance customer satisfaction
• Provide supervision and training of FO staff based on company culture
• Review future reservations and occupancy to maximize rooms yield
• Interact with guests, deal with guest inquiries or comments and implement corrective actions
• Deal with emergencies, ensure the highest level of safety and security to all external and internal customers

Hotel Duty Manager - Crown Towers Melbourne - Australia

(2004-07 - 2006-02)

• Implement company standards designed to enhance customer satisfaction
• Provide supervision and training of FO staff based on company culture
• Review future reservations and occupancy to maximize rooms yield
• Interact with guests, deal with guest inquiries or comments and implement corrective actions
• Deal with emergencies, ensure the highest level of safety and security to all external and internal customers

VIP Services Coordinator - Crown International Melbourne - Australia

(2002 - 2004)

• Receive and deal with bookings from overseas & interstate offices including airline, hotel, transportation & restaurant bookings
• Provide administration support to Crown International overseas offices
• Administer setting up gaming programs for overseas guests

Bachelor of Science - Business Management - International Academy of Management and Economics (1993 - 1996)

Bachelor of Arts - Political Science - University of San Carlos (1989 - 1991)