Eujede Morente

Dedicated and detail-oriented Virtual Assistant with 8+ years of experience in eCommerce operations and marketing within the furniture retail industry, bringing proven expertise in campaign coordination, order processing, inventory tracking, vendor coordination, customer support, and performance reporting. A reliable team player with strong communication skills and a proactive approach to optimizing and improving workflows.

General Virtual Assistant - MY FURNITURE STORE (2017-02 - 2026-01)

• Coordinated and supported marketing campaigns, ensuring consistent messaging to attract new customers and retain existing ones.
• Collaborated with cross-functional teams (sales, product, and customer support) to align marketing and operational priorities.
• Prepared activity updates and performance reporting for leadership, tracking campaign outcomes and operational KPIs.
• Processed customer requests for order changes/cancellations and updated inventory levels based on demand.
• Tracked order cycle times, error rates, and customer satisfaction to identify improvement opportunities.
• Provided customer service support across departments to maintain smooth daily operations.
• Supervised and guided staff responsible for order processing and customer inquiries.
• Monitored inventory availability to balance demand while minimizing excess stock risk.
• Coordinated with vendors to place orders for products/materials and ensured timely replenishment.
• Ensured accurate order fulfillment and on-time shipping by coordinating with warehouse and shipping partners.
• Negotiated with vendors to secure favorable pricing on products and services. Designer
• FABRISIGN PRINTING AND SUPPLIES (2012-03 - 2014-01)
• Created design assets for print and customer requirements using Adobe Photoshop and related tools.
• Prepared production-ready layouts and ensured quality standards for printing deliverables.

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION (BSBA) - MARKETING MANAGEMENT - Bacolod City College (2016 - 2016)