Evie Faye Tee

Healthcare Operations Management, Leadership and Team Management, Business Development and Revenue Growth, Regulatory Compliance and Quality Assurance, Data Analysis and Reporting, Customer Service and Patient Relations

General Manager at Byootee Aesthetic Lounge (2025-02 – 2026-06)

Healthcare Operations Management, Leadership and Team Management, Business Development and Revenue Growth, Regulatory Compliance and Quality Assurance, Data Analysis and Reporting, Customer Service and Patient Relations

• Oversaw daily operations across multiple clinic branches, ensuring consistent service quality, brand standards, and regulatory compliance.
• Led and supervised cross-functional teams including doctors, nurses, aestheticians, and administrative staff, driving high performance and accountability.
• Developed and implemented operational strategies to increase clinic efficiency, patient satisfaction, and overall profitability.
• Monitored financial performance, including revenue, expenses, and branch-level P&L, and executed cost-control measures to optimize margins.
• Spearheaded marketing and business development initiatives in collaboration with the marketing team to drive patient acquisition and retention.
• Analyzed key performance indicators (KPIs) and generated reports to guide strategic decision-making and continuous improvement.
• Handled vendor management, procurement, and inventory control for medical supplies and equipment across branches.
• Resolved escalated patient concerns and maintained high standards of customer service and client satisfaction.

Branch Manager at The SB Clinic Dermatology/Cosmetic Surgery (2023-08 – 2024-10)

• Maintain responsibility for staff management and for all administrative aspects of the clinical facility.
• Responsible for providing leadership of departmental activities, and the resolution of operational, patient care, and customer service issues. Provides leadership and supervises clinical and administrative support staff.
• Responsible for ensuring the effective operation of the day-to-day activities of the Medical facility.
• Assistant staff in the clinic, including planning, organizing, scheduling, training and staff development, and controlling the workload.
• Overseeing the delivery of dermatological services including medical exams, skin treatments, and procedures, and ensuring patient satisfaction.
• Collaborating with clinic ambassadors and leaders to develop long-term strategies for the clinic's growth and development.
• Initiating quality improvement initiatives, tracking clinical outcomes, and implementing changes to enhance patient care.
• Recognizing and rewarding achievements and creating a positive work environment. When it becomes necessary to give sanctions and disciplinary actions to staff, we do it fairly, and consistently, and follow a structured process.
• Reporting to the top management with clear and concise information that focuses on key performance metrics and insights that are relevant to management's strategic concerns.
• Creating a comprehensive sales plan that outlines strategies, tactics, and timelines for reaching our quota. Building strong relationships with new and existing customer.

Concierge Assistant Supervisor/Executive Assistant to CEO at REVAL MEDICAL CENTER (2016-08 – 2023-03)

• Collaborates with the Medical Director and Front Desk Manager to ensure consistent implementation of best practices for clinic operations.
• Responsible for clinic operations and leadership, resulting in improved patient satisfaction, increased clinical and professional revenues, improved staff efficiency, and reduced costs for managing the schedule of company's executive.
• Providing admin assistance such as e-mails, memos and preparing communications in behalf of the CEO.
• Preparing minor accounting duties.
• Managing the executive's calendar, including making appointments and prioritizing the most sensitive matters.

Bachelor Degree in Tourism Management – Pamantasan ng Lungsod ng Maynila (PLM) (2007-06 – 2011-04)