Arjune Pantilgan
Workforce management (WFM) | Team Leader
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About
Provides the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the associates and the business.
Experience
Workforce Analytics - Sutherland Global Davao - Davao City, Philippines
(2021-01 - 2025-01)
Provides the data, the analytics, and the resource management services that ensure staffing levels are appropriate to handle the incoming volumes while also meeting the needs of the associates and the business.
Subject Matter Expert - Teleperformance Davao - Davao City, Philippines
(2019-05 - 2021-10)
Applied subject expertise in operations and processes. Consulting across business operations, providing mentorship, and contributing specialized knowledge.
Customer Service Representative - VXI Global Davao - Davao City, Philippines
(2018-10 - 2019-04)
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Processed customer accounts and filed documents.
Education
BS - Information Technology - EMAR Learning Center (2008-06 - 2009-04)
Daniel R. Aguinaldo National High School (2006 - 2007)
