Marvin Mabute

Administrative Support Specialist with 8+ years of experience in scheduling coordination, workforce operations, and remote support. Proven in managing shift coverage, high-volume communications, data accuracy, and documentation in fast-paced environments. Strong background in real-time operations (RTA), scheduling adjustments, and team coordination, ensuring smooth daily operations and service continuity.

Virtual Assistant (Administrative & Operations Support) - Wing AI

(2023-02 - 2025-07)

• Managed high-volume email and communication channels, ensuring timely and professional responses
• Coordinated scheduling, appointments, and task workflows for multiple clients in a remote setup
• Performed accurate data entry, CRM updates, and record management to maintain data integrity
• Supported client onboarding and administrative coordination, ensuring smooth setup and communication
• Maintained tracking systems (spreadsheets) for tasks, deadlines, and operational visibility
• Collaborated with teams via Slack and Google Workspace to ensure workflow continuity

Technical Support / Team Manager (Operations Coordination) - Alorica

(2019-03 - 2021-03)

• Oversaw daily operations and workforce coordination, ensuring schedule adherence and coverage
• Managed real-time staffing adjustments to maintain service levels and reduce gaps
• Handled escalations and maintained accurate operational documentation and reporting
• Communicated updates across teams to ensure alignment and continuity of operations

Customer Service Representative (RTA / Service Desk) - Alorica

(2016-08 - 2019-03)

• Managed real-time scheduling and queue performance, ensuring proper staffing and shift coverage
• Coordinated schedule adjustments, attendance tracking, and staffing needs to meet operational demands
• Escalated recurring scheduling and attendance issues to maintain service levels
• Handled internal support requests and ensured accurate documentation of updates and changes
• Contributed to smooth daily operations through proactive communication and coordination

Customer Service Representative - Teleperformance

(2015-02 - 2015-12)

• Handled high-volume calls and customer inquiries with professionalism and urgency
• Maintained accurate records of customer interactions and transactions

Lead Specialist - Six Eleven

(2014-01 - 2015-01)

• Conducted outbound calls and maintained accurate lead and client records
• Supported data tracking and reporting for sales operations

Bachelor of Science - Information Technology - Cor Jesu College (2009 - 2013)