Assistant Manager - CCAL Work Role at Indigo Airlines (2011-12 – 2021-03)
Managing live operations in IndiGo's Operation Centre and coordinating crew logistics across the airline network.
- Responsible for crew roster and transportation management for different bases
- PNR creation, accommodation arrangements, travel insurance and visa process
- Manage team of 5+ staff handling over Crew Hotel Room Bookings, Flight Bookings, Cab Bookings annually across IndiGo Network through highly automated internally developed IndiGo Software
- Managing the live operations rigorously in IndiGo's Operation Centre having over 250 Aircrafts, 1730 Daily Departures serving 60 Domestic and 23 International Destinations which requires coordination with over 125+ Hotel Vendors, 50+ Transport Vendors, 30+ Airport Lounge requirements and Airlines PNR bookings globally
- Managing & Coordinating for all travel, hotel & meal arrangements of over 11000+ IndiGo Pilots and Cabin Crew on daily basis for operational and training purposes
- Coordinating between the Pilots, Cabin Crew, Vendors and IndiGo Management regarding issues, escalations, problems encountered and closing the same and maintaining cordial relations with all the stake-holders
- Planning & coordinating timely meetings with the vendors and preparing MIS reports to share the conclusive MOP with the higher management and offering solutions regarding expense reduction and sustaining existing vendors
- Responsible for vendor expansion and training of new vendors and offering annual refresher for existing vendors globally
- Responsible for making the Business Requirement Document, attend meetings with IT developers for improving the existing applications and suggesting new ideas for the same
- Coordinating with the Logistics & Procurement Department and Administration to generate and finalize contracts with the new vendors
- Mapping Vendor performance and arranging R&R for the deserving vendors based on the vendor feedback & vendor performance within the assigned budget
- Training new joiners and motivating the team members
Reservation Counter at Traveco Travel Consultant (2005-06 – 2005-12)
- International & Domestic ticketing
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- Passenger Check – In, Departure & Arrival Handling
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Travel Counselor at American Express (2009-10 – 2009-12)
