Ashish Roy

To work at a multi-tasking position in an established organization in aviation industry with the quest to acquire more knowledge and experience and further improve my skills.

Assistant Manager - CCAL Work Role at Indigo Airlines (2011-12 – 2021-03)

Managing live operations in IndiGo's Operation Centre and coordinating crew logistics across the airline network.

• Responsible for crew roster and transportation management for different bases
• PNR creation, accommodation arrangements, travel insurance and visa process
• Manage team of 5+ staff handling over Crew Hotel Room Bookings, Flight Bookings, Cab Bookings annually across IndiGo Network through highly automated internally developed IndiGo Software
• Managing the live operations rigorously in IndiGo's Operation Centre having over 250 Aircrafts, 1730 Daily Departures serving 60 Domestic and 23 International Destinations which requires coordination with over 125+ Hotel Vendors, 50+ Transport Vendors, 30+ Airport Lounge requirements and Airlines PNR bookings globally
• Managing & Coordinating for all travel, hotel & meal arrangements of over 11000+ IndiGo Pilots and Cabin Crew on daily basis for operational and training purposes
• Coordinating between the Pilots, Cabin Crew, Vendors and IndiGo Management regarding issues, escalations, problems encountered and closing the same and maintaining cordial relations with all the stake-holders
• Planning & coordinating timely meetings with the vendors and preparing MIS reports to share the conclusive MOP with the higher management and offering solutions regarding expense reduction and sustaining existing vendors
• Responsible for vendor expansion and training of new vendors and offering annual refresher for existing vendors globally
• Responsible for making the Business Requirement Document, attend meetings with IT developers for improving the existing applications and suggesting new ideas for the same
• Coordinating with the Logistics & Procurement Department and Administration to generate and finalize contracts with the new vendors
• Mapping Vendor performance and arranging R&R for the deserving vendors based on the vendor feedback & vendor performance within the assigned budget
• Training new joiners and motivating the team members

Reservation Counter at Traveco Travel Consultant (2005-06 – 2005-12)

• International & Domestic ticketing

Fare Division & Ticketing Department at Reservation Data Maintenance India Private Limited (2006-11 – 2007-07)

Customer Service Agent at Austrian Airlines, Livewel handling Agency I. G. I. Airport (2007-08 – 2009-07)

• Passenger Check – In, Departure & Arrival Handling
• Visa & Passport Documentation

Travel Counselor at American Express (2009-10 – 2009-12)

Bachelor in Tourism Studies in Tourism Studies – IGNOU (2011)

Senior School Certification – N.O.S. (2002)

Delhi Secondary School Examination – N.O.S. (2000)