Aslia Acmad

Organized, reliable, and Gorgias Certified Customer Service & E-Commerce Virtual Assistant with proven, hands-on simulator and practical training executing Shopify store operations, daily sales data entry, and multi-channel ticket management. Highly proficient in using ChatGPT & AI prompt engineering to translate, optimize grammar, and maintain high-quality, professional brand tones across international customer communications. Recognized for strict attention to detail, administrative efficiency, and a dedicated approach to supporting long-term business growth.

E-Commerce Customer Service & Virtual Assistant

(2024-01)

Intensive Training & Hands-On Practice

• Manage client helpdesk interactions, utilizing Gorgias ticket streams to systematically track, tag, and resolve customer inquiries with high efficiency.
• Support daily Shopify platform operations, managing basic product layouts, tracking live inventory logs, and updating order status parameters for streamlined logistics.
• Leverage ChatGPT/AI platforms to draft context-appropriate responses, polish customer communications, and handle multi-language translation workflows seamlessly.
• Maintained rigorous data validation procedures across active tracking spreadsheets, lowering manual operational errors by cross-checking customer and return details.

Sales Staff - Yumex Philippines Corporation - Langkaan I, Cavite

(2021-01 - 2023-08)

• Recorded and encoded daily high-volume sales records, maintaining structured, clear, and error-free database tables for corporate tracking and standard audits.
• Updated and monitored complex inventory datasets to keep product, stock variations, and delivery availability parameters accurate and dynamic.
• Addressed diverse customer inquiries promptly and professionally, resolving complaints and boosting overall service scores within a high-speed corporate environment.
• Systematically cross-referenced encoded information to catch typographical errors, correcting entries swiftly to shield internal reporting from skewing.

Bachelor of Elementary Education - BEED - Philippine Muslim Teachers' College (2019)