Romedel Noda
VIRTUAL ASSISTANT|CUSTOMER SERVICE
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About
Detail-oriented Healthcare Virtual Assistant with a background in U.S. healthcare administrative work. Experienced in handling insurance verifications, checking documents, and tracking compliance. A HIPAA-compliant professional with excellent customer service and problem-solving skills, dedicated to making remote operations smooth and efficient.
Experience
QUALITY ANALYST & TEAM LEADER at Comprehensive A/R Solutions (2023-08 – 2026-06)
- Conduct audits and quality checks to ensure data accuracy and process adherence.
- Analyze reports and performance metrics to identify improvement opportunities.
- Train, coach, and support team members; handle escalations and complex cases.
- Lead payer tracking operations for Skilled Nursing Facility accounts, ensuring accuracy and timely updates.
VIRTUAL ASSISTANT at Comprehensive A/R Solutions (2022-04 – 2023-08)
- Verify insurance eligibility, benefits, coverage limitations, and authorization requirements.
- Monitor Medicaid applications, renewals, and recertifications.
- Maintaining Patient Data Integrity through meticulous demographic verification and financial documentation reviews, while enforcing absolute HIPAA Compliance across all records.
- Coordinate with insurance providers, healthcare facilities, and government agencies regarding coverage and eligibility.
- Investigate and resolve payer-related issues, including eligibility discrepancies, authorization concerns, and documentation gaps.
- Track account status, aging, and payer responses to support timely reimbursement processes.
- Managed direct outreach to guardians and responsible parties for payment collections, including the formal issuance of demand letters for delinquent accounts.
CUSTOMER SERVICE at VXI HOLDINGS BV. (2017-11 – 2021-05)
- Resolved issues and escalations while maintaining quality standards.
- Achieved performance targets in a fast-paced environment.
- Documented customer interactions accurately.
CUSTOMER SERVICE at SIXELEVEN GLOBAL TELESERVICES. (2015-08 – 2017-11)
- Provided technical support for VoIP services and connectivity issues.
- Assisted customers with troubleshooting and account concerns.
- Delivered effective solutions with a focus on customer experience.
- Maintained accurate case documentation and follow-ups.
Education
Bachelor of Secondary Education in Mathematics – St. John Paul II College of Davao, PH (2016)
