Aubrey Resuma
Customer Support | Customer Success | Client Intake Specialist
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About
Customer Support, Customer Success, and Client Intake Specialist with 5 years of experience providing phone, email, live chat, and client intake support. Skilled in customer service, CRM management, billing, account management, technical troubleshooting, and lead qualification. Proficient in HubSpot, Zendesk, Salesforce, Zoho, Microsoft Dynamics 365, and Google Workspace, with a proven ability to resolve customer issues and deliver exceptional customer experiences.
Experience
Client Intake Specialist - Benefit Legal Lawyers
(2025-10 - 2026-07)
- Responded to new enquiries via call, email, or text, within minutes.
- Input customer information in the CRM.
- Run structured consultations.
- Converted and followed-up warm leads.
- Managed pipeline in HubSpot.
Guest Experience Specialist - ECE Contact Centers
(2025-04 - 2025-10)
- Handled 40–60 phone/email inquiries daily.
- Processed sales, billing, refunds, returns, exchanges using D365, Storis, Salesforce.
- Coordinated deliveries and maintained accurate CRM records.
Customer Care Advocate - ECE Contact Centers
(2024-11 - 2025-04)
- Resolved 40–60 live chats daily via Zendesk.
- Performed technical troubleshooting using Amplitude.
- Managed account corrections, documentation, and back-office tasks.
Customer Service Specialist - Wonders
(2022-01 - 2024-11)
- Processed high-volume food orders and payments.
- Resolved customer concerns and increased sales through upselling.
- Coordinated with teams for timely deliveries.
Email Support Specialist - Qualfon
(2021-06 - 2022-01)
- Managed high-volume email support.
- Exceeded productivity targets.
- Documented interactions in Zendesk.
Education
Bachelor of Science - Geology - Silliman University
