Vincent Alinsugay

Patient Care Coordinator at Sykes/Sitel/Foundever (2022-09 – 2023-09)

Handled patient care coordination with high efficiency and patient satisfaction

• Handled 100+ inbound and outbound calls daily with consistency and efficiency
• Consistently ranked as a top-performing agent across the entire account
• Maintained clear and compassionate communication with patients, building rapport and coordinating appointments to support continuity of care
• Maintained high levels of patient satisfaction by providing clear communication, timely follow-ups, and compassionate support throughout the care coordination process

Back Office Support Specialist – Home Health/Homecare (Data Entry and Intake Specialist) at SelectVoiceCom (SVC) (2024-08 – Present)

Managed patient intake information with high accuracy and HIPAA compliance

• Accurately entered and updated patient intake information, improving data accuracy and supporting efficient care coordination
• Recognized by the client for consistently delivering error-free work and maintaining high-quality documentation standards
• Ensured patient information was accessed, shared, and stored appropriately in accordance with HIPAA requirements
• Coordinated multiple patient schedules and documentation tasks, demonstrating strong multitasking and organizational skills

Bachelor in Business Administration in Human Resource – ST. CATHERINE'S COLLEGE (2023)