Patient Care Coordinator at Sykes/Sitel/Foundever (2022-09 – 2023-09)
Handled patient care coordination with high efficiency and patient satisfaction
- Handled 100+ inbound and outbound calls daily with consistency and efficiency
- Consistently ranked as a top-performing agent across the entire account
- Maintained clear and compassionate communication with patients, building rapport and coordinating appointments to support continuity of care
- Maintained high levels of patient satisfaction by providing clear communication, timely follow-ups, and compassionate support throughout the care coordination process
Back Office Support Specialist – Home Health/Homecare (Data Entry and Intake Specialist) at SelectVoiceCom (SVC) (2024-08 – Present)
Managed patient intake information with high accuracy and HIPAA compliance
- Accurately entered and updated patient intake information, improving data accuracy and supporting efficient care coordination
- Recognized by the client for consistently delivering error-free work and maintaining high-quality documentation standards
- Ensured patient information was accessed, shared, and stored appropriately in accordance with HIPAA requirements
- Coordinated multiple patient schedules and documentation tasks, demonstrating strong multitasking and organizational skills
