Babacar Seck

IT & Technical Support Specialist and Customer Service & Sales Support Professional (French–English) with over 10 years of experience helping customers, resolving issues, and driving commercial value. Strong background in upselling, cross-selling, product promotion, customer retention, and service excellence. Adept at understanding customer needs, recommending solutions, and contributing directly to customer satisfaction and revenue growth.

Technical Support at Airbnb (2021-01 – 2024-12)

• Delivered multilingual (French/English) technical support and customer care.
• Promoted platform services and optimized user engagement.
• Assisted with reservations, cancellations, and conflict resolution.
• Logged and followed up on tickets using CRM tools.

Customer Service Representative at Purolator (2024-01 – 2025-08)

• Managed customer inquiries and tracking issues.
• Recommended service options improving customer decisions.
• Coordinated with logistics teams to resolve issues.

Technical Support at SiriusXM Canada (2018-01 – 2018-12)

• Resolved streaming and account issues.
• Promoted subscription options.

Customer Support at Expedia France (2018-01 – 2018-12)

• Assisted with reservations and travel info.
• Applied upselling and cross-selling techniques.

Recruitment Specialist at Elite Recruitment (2019-01 – 2020-12)

• Managed full-cycle recruitment.
• Screened and interviewed candidates.

Customer Advisor at Vidéotron Canada (2016-01 – 2017-12)

• Handled inbound calls and service inquiries.
• Promoted company services and upgrades.

Professional Bachelor's Degree in Networks & Telecommunications (2012-12)

BTS in Network & Telecommunications Administration (2010-12)