Barbie Cruz

To utilize my knowledge and skills in the field of communication and to develop them further for continuous career and company growth.

Customer Relations & Marketing Supervisor - Beatitude Auto Dealer Group - 133 Quezon Ave., Quezon City

(2024-08 - 2025-12)

• Lead customer relations and marketing initiatives for multiple automotive brands including Jetour, BAIC, Lynk & Co, Chery Auto, Foton and Radar.
• Lead customer relations and marketing operations to ensure exceptional customer experience across sales and aftersales departments.
• Manage and resolve customer concerns and escalations while maintaining high customer satisfaction and brand loyalty.
• Prepare and present reports on customer satisfaction metrics, marketing performance, and campaign effectiveness to management.

Customer Relations Asst. Supervisor - Geely North EDSA/SOJITZ G Auto Phils. - 1016 EDSA corner Corregidor Street, Ramon Magsaysay, Bago Bantay QC

(2019-09 - 2024-07)

• Providing customer support and handling escalated customer inquiries and complaints
• Monitoring key performance indicators and track team performance and identify opportunities for optimization
• Supervising and leading a team of Customer Service Representatives to ensure customer satisfaction

Customer Relations Assistant - Honda Cars Quezon City Group - 141 Quezon Avenue, Quezon City

(2009-04 - 2018-01)

• Responsible for conducting follow up calls, handling inquiries and complaints (phone-in and walk in)
• Conducting Customer Care Activity.
• Conducting Seminar for Internal Customer (Telephone Courtesy and Smile Campaign)

Front Desk Officer - Seven Suites Hotel and Observatory - Sumulong Highway, Antipolo City

(2008-08 - 2009-04)

• Conducting routine clerical, secretarial and administrative work in answering telephones, receiving the public, providing customer assistance, data processing, and record-keeping.
• Assisting the Marketing Department with customer events.

Customer Relations Assistant - Nissan Gallery Ortigas - E. Rodriguez Jr. Ave Libis, Quezon City

(2006-09 - 2008-08)

• Handling customer concerns, calling customers to remind that their unit is due for Preventive Maintenance, scheduling appointments and managing database.

Call Center Agent - Pilipinas International Marketing Services Inc. - Orient Square Bldg., Emerald Ave., Ortigas, Pasig City

• Handling outbound calls professionally and efficiently
• Meeting or exceeding performance targets, such as subscription of GMA 7 Pinoy TV
• Recording accurate and detailed information in company database/system

Administrative Assistant - Globe Telecom - Globe Telecom Plaza Pioneer cor. Madison St., Mandaluyong

• Responsible in preparing handset and their corresponding documents before issuing to courier-promos of Globe like (HPP) Handset Privilege Programs, (MSA) Mobile Service Agreement.
• Forwarding customer documents to Globe Solution for subscription and activation of lines.

BS - Tourism - Trinity College of Quezon City (2004)

Roosevelt College Marikina (1996 - 1999)