Marie Joy Vargas

Dedicated and customer-focused professional with strong communication and interpersonal skills. Experienced in handling client inquiries, coordinating concerns, managing problematic accounts, and leveraging CRM and SAP systems to optimize data management and workflow efficiency. Skilled in delivering excellent customer service in a fast-paced environment, fostering positive client relationships, and resolving complex issues efficiently.

Highly organized, detail-oriented, and committed to utilizing enterprise tools to support daily administrative operations, ensure a superior customer experience, and contribute to company growth.

Customer Relations Assistant - Empire East Land Holdings, Inc.

(2022-01)

• Prepared and sent weekly welcome letters to new clients to confirm details and validate the legitimacy of each sale.
• Managed escalated concerns from pre-sale to title transfer, including unit issues, transfers, and turnovers, ensuring proper resolution of client complaints in accordance with company guidelines and processes.
• Coordinated with property administrators for each project as well as internal teams to facilitate efficient communication and issue resolution.

Customer Service Assistant - BP Waterworks, Inc.

(2019-01 - 2022-12)

• Handled customer inquiries and concerns related to accounts and billing through phone and in-person interactions, ensuring accurate information and timely resolution.
• Coordinated customer complaints with the appropriate departments and ensured proper follow-through until resolution.
• Managed billing-related issues, including high-billing concerns, by coordinating inspections with the maintenance team and collaborating with internal departments for billing adjustments, corrections, and unposted payments.
• Maintained accurate records of all customer interactions, transactions, and resolutions to support efficient customer service and account management.

Bachelor of Science - Entrepreneurship - Polytechnic University of the Philippines (2015-01 - 2019-12)