Beatriz Cirilo

Customer-focused professional with 9+ years of experience in customer service, virtual assistance, LMS administration, technical support, case management, medical records, and data management. Experienced in resolving complex issues, supporting end users and administrators, maintaining accurate records, and delivering timely service in remote and dynamic work environments.

Medical Records Specialist - Country Wide Medical (AJT Diabetic)

(2016-01 - 2019-12)

• Coordinated with healthcare providers to obtain patient medical records while maintaining accurate documentation and timely processing
• Supported medical records workflows and documentation requirements for diabetic supply fulfillment.
• Ensured records and supporting documentation were complete and available for timely shipment and processing.

Guest Relation Case Manager - IHG Hotels and Resorts

(2019-01 - 2022-12)

• Assisted with escalations through tickets and cases, ensuring guest concerns were documented and handled appropriately.
• Handled guest accommodation issues through email and coordinated case resolution.
• Created cases for rebooking and hotel relocations and processed credits for guest compensation.

Senior LMS Customer Care Specialist - Vector Solutions

(2022-01 - 2026-12)

• Supported end users and administrators with technical issues related to accessing and navigating the training site.
• Set up and maintained training plans, including group, recurring, and new-hire training programs.
• Conducted product and process training sessions for new employees.
• Generated compliance reports and created customized courses and assessments based on business requirements.
• Provided technical and administrative support, including troubleshooting course bugs and system-related issues.
• Configured automated user-data uploads and performed manual uploads to maintain accurate and up-to-date training records.
• Supported ticket and case-based workflows and collaborated on issue resolution.

BS - Pharmacy - Our Lady of Fatima University (2017-01 - 2020-12)