Hasmin Espino

Highly organized, dependable, and detail-oriented Virtual Administrative and Customer Support Assistant with extensive experience supporting international business clients. Proven ability to handle email management, calendar coordination, CRM updates, and client communications seamlessly. Fully equipped with a premium, high-speed work-from-home setup, completely prepared to deliver consistent, independent operations during U.S. time zone hours.

Virtual Assistant & Social Media Administrator at Freelance / Remote (2019-01 – 2026-06)

• Administrative & Email Management: Managed daily digital communications, organized business folders, filtered emails, and accurately tracked pending administrative tasks for international clients.
• CRM & Spreadsheet Updates: Maintained and updated internal systems, logs, and spreadsheets to secure precise order tracking, client records, and inventory data.
• Client & Lead Follow-ups: Executed professional written and text-based follow-ups with global leads and customers to secure conversions and maintain high satisfaction rates.
• Online Research & Reporting: Performed product price checks, shipping coordinate audits, and compiled simple performance feedback to streamline storefront workflows.
• Independent Operations: Worked autonomously without constant supervision, consistently hitting timelines and ensuring business continuity across varying target market schedules.

Cashier & Customer Service Representative at SM Supermarket (2017-05 – 2017-11)

• Data & Transaction Accuracy: Handled high-volume daily point-of-sale transactions with precision, maintaining strict cash drawers balances and auditing entry records.
• Problem Solving: Resolved pricing discrepancies and customer billing disputes smoothly, delivering exceptional verbal support under fast-paced corporate standards.
• Team Coordination: Partnered closely with lane baggers and team supervisors to minimize customer bottlenecks and maintain an organized workspace.

Bachelor of Science in Hospitality Management – ICCT Colleges (2014 – 2015)