Bernardino Olayvar

Accomplished Pharmacist and Healthcare Associate with over 15 years of combined experience in pharmacy practice, regulatory compliance, and U.S. healthcare account management. Skilled in retirement plan servicing, benefit verification, prior authorization, and HIPAA compliance while maintaining strong foundations in drug dispensing, FDA/PDEA regulatory processes, and pharmacy operations management. Recognized for accuracy, integrity, and leadership, with a proven ability to mentor teams and deliver exceptional service across clinical and corporate healthcare settings.

Healthcare Associate - EXL Service Philippines - Cebu, Philippines

(2024-12 - 2025-08)

• Manage U.S. retirement savings accounts including 401(k), 403(b), and 457(b) plans.
• Assist with benefit verification and authorization requests.
• Navigate P3/CTI and Salesforce systems to resolve account inquiries efficiently.
• Handle high-volume inbound/outbound calls with professionalism and empathy.
• Ensure HIPAA compliance and data confidentiality in all communications.

Subject Matter Expert – United Healthcare - Sykes Asia, Inc. (Sitel Group) - Cebu City, Philippines

(2023-08 - 2024-11)

• Provided coaching and floor support to agents handling complex UHC cases.
• Acted as an escalation point for difficult healthcare inquiries.
• Conducted quality checks and ensured adherence to HIPAA regulations.

Customer Service Agent – Centene Acariahealth - Sykes Asia, Inc. (Sitel Group) - Cebu City, Philippines

(2022-09 - 2023-07)

• Processed prior authorization requests, benefit verifications, and claims assistance.
• Delivered consistent customer care through phone, email, and chat.
• Met performance targets for call handling, accuracy, and satisfaction.

Regulatory Officer - Rose Pharmacy, Inc. - Mandaue City, Philippines

(2021-08 - 2022-08)

• Oversaw FDA renewals, variations, and new applications.
• Managed PDEA S3 licensing and pharmacist credentialing.
• Ensured compliance with national drug regulations.
• Coordinated submissions with regulatory agencies.

Pharmacist / Store Manager - Threesixty Pharmacy - Cebu City, Philippines

(2011-03 - 2015-03)

• Dispensed and compounded prescriptions accurately.
• Managed store operations including inventory, staff scheduling, and financial oversight.
• Delivered patient counseling and medication therapy monitoring.
• Trained and mentored pharmacy assistants.

Pharmacist - Watsons - Cebu City, Philippines

(2010-07 - 2011-02)

• Supervised supply chain and dispensing process.
• Ensured compliance with safety and regulatory standards.

Pharmacist - Mercury Drug Corporation - Cebu City, Philippines

(2008-06 - 2010-06)

• Compounded, packaged, and dispensed medications.
• Monitored drug therapies and provided patient advice.

Bachelor of Science - Pharmacy - Southwestern University (2006)