Michael Encinares

I have experience working as a Customer Service Representative in a healthcare account, where I developed strong communication skills by assisting patients with their inquiries, scheduling appointments, and verifying insurance details. I am comfortable managing patient information and ensuring confidentiality in line with HIPAA guidelines. With a focus on providing a positive experience, I enjoy helping patients navigate healthcare processes and resolving issues efficiently.

Customer Service Representative - Healthcare Back Office at NTT Data Services (2025-04 – May 2026)

• Sending document requests to doctor's offices via fax or electronically.
• Calling MD offices to follow-up on previous document requests and also to verify their fax number.
• Request Prior Authorization to insurances by fax, email or using payor portals.

E-Commerce Customer Service Representative at Foundever (2023-11 – 2024-09)

• Provide timely and effective customer support via email, chat, and phone for all online orders, inquiries, and concerns.
• Handle product inquiries, returns, exchanges, and complaints, ensuring a high level of customer satisfaction.

Healthcare Customer Care Associate at Healthy BOS (2022-04 – 2023-05)

• Place and process patients order based on their previous orders and/or preference.
• Verify if all documents needed for the order to go through is still valid (CMN/RX, PA/PAR).
• Answer patient inquiries regarding their medical equipment, insurance eligibility, tracking of shipment, and services.
• Assist patients in navigating insurance benefits, claim issues, and coverage details.
• Provide detailed information about benefit of the medical equipment we provide.
• Act as a liaison between patients and medical providers to ensure patients understand their care and treatment plans.

Data Entry Specialist at Taytay Emergency Hospital (2021-02 – 2021-08)

• Enter and update patient personal information, medical histories, and treatment records into Excel sheet.
• Ensure the accuracy and completeness of patient data, such as name, DOB, address, age and classification.
• Organize and maintain databases to ensure that all information is current and easily accessible.
• Regularly update patient records with new information from visits or any changes in patient status.

Information Computer Technology – Taytay Senior High School (2017 – 2019)

High School Graduate – Benjamin Esguerra MNHS (2013 – 2017)