Jerrit Ferrer
IT Manager and Service Delivery professional
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About
Accomplished IT Manager and Service Delivery professional with over 15 years of experience in IT infrastructure, service delivery, and technical support operations. ITIL V3 & V4 Foundation certified with a proven track record of driving operational efficiency, leading high-performing teams, and managing complex IT projects across global organizations. Expert in incident and major problem management, stakeholder alignment, and implementing innovative technology solutions to meet evolving business demands.
Experience
IT Manager - Empireonegroup Inc.
(2026-03)
- Direct daily IT site operations, ensuring high availability and seamless infrastructure performance.
- Manage new campaign launches and network capacity planning across local and ISP circuits.
- Serve as the primary technical escalation point, overseeing incident response and long-term problem resolution.
- Align with stakeholders to recommend technology solutions that meet external client and internal business demands.
IT Operations Support - Infosys
(2025-06 - 2025-11)
- Supervised team leads and engineers, fostering a collaborative environment and guiding professional growth.
- Managed transitions for new business logos, ensuring all IT requirements were fulfilled prior to delivery.
- Monitored team performance against KPIs and SLAs to maintain high service standards.
IT Manager, Support - TaskUs
(2023-08 - 2024-11)
- Administered IT tickets (Incident, Problem, Change) using the ServiceNow platform.
- Directed 24/7 IT support personnel and collaborated with technical specialists to ensure security compliance.
- Acted as Implementation Manager for new Lines of Business (LOB) and product launches.
Service Delivery Manager - Fujitsu Philippines
(2021-04 - 2022-09)
- Managed enterprise client accounts, facilitating resolution of critical incidents and coordinating support groups.
- Led technical vulnerability alignments, ensuring clients were informed and remediations were implemented.
- Coordinated with Sales/Pre-Sales on license renewals and budget allocations for technical support.
Site IT Operation Manager - Fluor Daniel Inc.
(2014-02 - 2021-04)
- Led local Data Center operations and managed IT assets to support global business objectives.
- Collaborated with technology SMEs to identify service improvements and led technology refresh projects.
Education
Bachelor of Science - Industrial Technology (Major in Electronics) - Cebu State University (2007)
