Bren John

BSIT graduate majoring in Network Administration with experience in IT and Wi-Fi support, providing remote and on-site assistance for hardware, software, and network issues. Skilled in basic networking, clear communication, and proper documentation, with a strong ability to handle user concerns in fast-paced environments. Reliable, adaptable, and focused on delivering efficient solutions for smooth system performance.

Wi-Fi Support Specialist | HQNDC at Bruntwork (2023-11 – Present)

Provided L1 Helpdesk support and technical assistance for business and residential internet clients, focusing on Wi-Fi connectivity, network troubleshooting, and access issues.

• Served as an L1 Helpdesk, providing timely support via phone and remote tools to resolve customer inquiries
• Delivered technical assistance for business and residential internet clients, focusing on Wi-Fi connectivity, network troubleshooting, and login/access issues
• Utilized tools such as AutoTask RMM, MikroTik (Dude), UniFi, and Grandstream for ticketing, monitoring, and device management
• Assisted in provisioning residential internet services through third-party providers like Chorus and Voyager using PPPoE connections
• Monitored network performance, reported outages, and guided clients through basic troubleshooting procedures
• Collaborated with L2/L3 engineers to escalate and resolve complex technical issues
• Supported clients in the tourism and hospitality sector, ensuring reliable and seamless Wi-Fi connectivity for end users

IT Specialist / Admin Clerk at Philippine Military Academy (2021-06 – 2023-10)

Provided technical support for academic network applications, user accounts management, and IT equipment maintenance while ensuring security and system integrity.

• Provided technical support for academic network applications, including personnel account systems, while monitoring network traffic and user access to ensure security and system integrity
• Delivered end-user support for hardware, software, network connectivity, and printers, maintaining the readiness of IT equipment through troubleshooting and regular maintenance
• Managed user accounts via Microsoft 365 Admin Center, including onboarding and offboarding, with working knowledge of Active Directory and Microsoft Intune for user and device management
• Utilized basic PowerShell scripting for administrative tasks
• Handled technical inquiries, coordinated with departments, and supported daily IT operations, including documentation and communication tasks
• Conducted IT training sessions and served as a part-time Cybersecurity and Digital Design Instructor
• Performed various IT tasks such as system setup, web development, network troubleshooting, and graphic design (logos, posters, certificates)

Customer Service Representative at GreenDot Corporation – Sitel (2019-06 – 2020-01)

Provided customer service support

Customer Service Representative at eBay UK – Concentrix (2020-05 – 2021-04)

Provided customer service support for eBay UK

Bachelor of Science in Information Technology Major in Network Administration – University of Baguio (2017 – 2018)