Bridgette Lavilla
Reservations Officer | Hotel Reservations Specialist | Customer Service Professional
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About
Experienced Hospitality and Customer Service Professional with 8+ years of experience in hotel operations, reservations, front office leadership, and BPO customer service. Proven ability to manage guest relations, resolve customer concerns, lead teams, and maintain high service standards. Seeking remote or hybrid opportunities in customer support, reservations, virtual assistance, or account management.
Experience
Front Office Teamleader at DUROS HOTELS INC. || ONE TECTONA HOTEL (2025-02 – Present)
- Managed front-desk operations, greeting guests and handling inquiries.
- Performed administrative tasks with attention to detail.
- Provided a welcoming and efficient environment for guests.
- Contributed to a positive and professional atmosphere.
Front Office Associate at DUROS HOTELS INC. || ONE TECTONA HOTEL (2024-02 – 2025-02)
- Efficiently managed daily guest check-ins and check-outs while maintaining high customer satisfaction.
- Addressed guest concerns and provided solutions promptly.
Front Office Associate at HENNAN RESORTS BOHOL (2023-11 – 2024-01)
- Handled guest check-ins and check-outs efficiently.
- Addressed guest concerns and provided solutions promptly.
Customer Service Representative / Fraud Analyst at CVG PHILIPPINES INC. || CONCENTRIX CEBU PH (2022-04 – 2023-10)
- Provided customer service support via phone and email.
- Analyzed and resolved fraud-related issues for clients.
- Maintained high customer satisfaction ratings.
- Monitor and record all information provided from the caller.
- Make Inbound and Outbound call.
Front Office Associate / Teamleader / Reservation Officer at BF MANAGEMENT || CEBU GRAND HOTEL (2018-09 – 2020-03)
- Led front office team to ensure smooth daily operations.
- Handled reservations and guest inquiries.
- Trained and supervised new staff members.
Room Attendant at HAROLDS HOTEL (2017-05 – 2018-08)
- Maintained cleanliness and orderliness of guest rooms.
- Provided excellent customer service to hotel guests.
Education
Bachelor of Science in Hotel and Restaurant Management – UNIVERSITY OF CEBU-MAIN CAMPUS (2013 – 2017)
Computer Networking – ABELLANA NATIONAL SCHOOL (2009 – 2013)
