Charmaine Enriquez

Hotel Reservations Specialist

Talent

Makati CityMember since November 4, 2026

Excellent verbal and written communicationStrong customer service and relationship-building skillsAbility to handle customer complaints professionallyGDS/Reservation System KnowledgeMultitasking and time-management abilitiesTeam-oriented, adaptable, and reliable

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About

Customer-focused professional with experience in hotel reservations, passenger services, and customer support, with a strong track record of delivering efficient and personalized service in fast-paced environments. Skilled in reservation management, booking modifications, passenger assistance, travel documentation, and customer issue resolution. Recognized for strong communication, attention to detail, and the ability to remain calm under pressure while handling diverse customer needs.

Committed to creating seamless customer and guest experiences while maintaining high service and performance standards.

Experience

Hotel Reservations Specialist at PEAK OUTSOURCING (2024-11 – 2026-10)

Managed hotel reservations, bookings, cancellations, modifications, and inquiries using multiple reservation management systems, including RMS, Aven, Newbook, and iHotelier.
Delivered professional and personalized customer service by understanding guest needs and providing accurate, timely, and effective reservation support.
Handled multiple reservations and customer requests in a fast-paced environment while remaining calm, organized, and solution-oriented.

Customer Service Representative at SUTHERLAND GLOBAL SERVICES (2023-08 – 2024-06)

Managed high-volume inbound calls for mobile, internet, and telecommunications services, efficiently handling billing inquiries, service concerns, and account-related requests.
Applied strong communication, active listening, and problem-solving skills to understand customer needs and provide accurate, effective resolutions.
Maintained professionalism, patience, and attention to detail while multitasking in a fast-paced environment and consistently upholding service quality.

Passenger Service Agent at PHILIPPINE AIRPORT GROUND SUPPORT SOLUTIONS (2022-11 – 2023-07)

Facilitated passenger check-in, boarding, and departure procedures in accordance with airline policies, airport regulations, and established ground handling standards.
Verified passports, visas, boarding passes, tickets, and other travel documents to ensure accurate and efficient passenger processing.
Assisted passengers with flight information, check-in requirements, baggage concerns, and other travel-related inquiries, providing professional and courteous service.