Britney Joy Jose
A dedicated and reliable professional with experience in customer service, education, and administrative support.
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About
Effective and efficient, capable of dealing with diverse personalities. Responsible, hardworking, capable of handling multiple tasks concurrently. Can work under minimum supervision. Can work in a flexible time and under pressure. Computer literate, proficient in Microsoft Office (Word, Excel, PowerPoint). Ability to operate standard office equipment such as photocopiers.
Experience
Online Teacher at 51TALK (Present)
Leading live, one-on-one online sessions and conducting student assessments with customized teaching approaches.
- Leading live, one-on-one online sessions following 51Talk's curriculum
- Organizing and presenting interactive virtual classes
- Conducting student assessments
- Using interactive video and audio tools on 51Talk's online teaching system
- Encouraging student engagement and comprehension
- Customizing teaching approaches to cater to individual student requirements
- Offering feedback to students to improve their learning journey
Compliance Officer at Hexagon Land Corporation
Prepared, reviewed, and maintained accurate records and compliance documents ensuring company procedures followed regulatory and internal standards.
- Prepared, reviewed, and maintained accurate records and compliance documents
- Ensured company procedures followed regulatory and internal standards
- Assisted in audits by organizing and submitting required documentation
- Tracked permits, reports, and deadlines to avoid compliance issues
- Coordinated with departments to gather and verify information
- Managed digital and physical filing systems
Chat Support/Customer Service at Concentrix
Assisted users with concerns through chat support, specializing in account takeover and security-related issues.
- Assisted users with their concerns through chat support in a timely manner
- Specialized in handling account takeover and security-related issues
- Guided customers through account recovery and verification processes
- Investigated suspicious activities and escalated complex cases when necessary
- Ensured compliance with platform security policies and procedures
- Maintained accurate documentation and case records
Education
Bachelor of Science in Criminology – Western Mindanao State University ESU (Pagadian)
Senior High School in Information Communication & Technology – Yllana Bay View College
Junior High School – Norberta Guillar Memorial National High School
Elementary – Buenavista Elementary School
