Nikos Braganza

Agile systems specialist driving enterprise application continuity by orchestrating high-volume SAP incident triage across FICO, ABAP, and Security modules to consistently capture stringent 85–90% SLA compliance thresholds. Moving beyond routine maintenance, I dissect intricate integration breakpoints and translate functional business requirements into precise technical constructs, halting data defects before they disrupt downstream financial logistics. Anchored by a rigorous approach to data governance, I engineer custom macros to neutralize compliance vulnerabilities across 4,000+ member networks and flawlessly reconcile trial balances during complex corporate carve-outs.

I am now targeting a Business Analyst or Systems Analyst role to leverage this hybrid expertise in root-cause diagnostics, aiming to architect scalable technical solutions that directly advance strategic enterprise objectives.

Analyst II – ERP Package Applications - DXC Technology

(2021-12)

Performing requirements analysis, system monitoring, and process governance across four enterprise accounts — Zurich, BellaVista, ADMA Biologics, and GetYourGuide — spanning FICO, Security/GRC, and Middleware environments.

• Triaged 20+ daily SAP incidents across FICO, ABAP, and Security/GRC modules for Zurich via ServiceNow, classifying each by module, severity, and escalation path to sustain 85–90% SLA compliance per shift
• Monitored server and application health across MoveIT, Incentage IPC, Putty, and SAP environments for Zurich, identifying failure patterns and restoring availability through log resets, task reruns, and structured escalation protocols
• Detected IDOC failures daily via SAP transactions SE16 and BD87, pinpointing integration breakpoints before errors propagated into downstream FICO and logistics processing
• Analyzed functional specifications for the GetYourGuide Fides payment approval module, mapping business requirements to system behavior and translating scope into ABAP selection screen constructs
• Diagnosed a material upload defect at ADMA Biologics by tracing root-cause data errors through custom transaction codes, producing a failure analysis that guided resolution and restored accurate material master processing for end users
• Designed and maintained monthly KPI analysis reports and weekly aged-ticket and EPIC follow-ups for Zurich using Excel, converting raw ServiceNow and Jira data into SLA performance trends for management review — without tooling automation
• Ran weekly AD and GITDIR group membership analyses across a 4,000+ member population for GNLA BTS, cross-referencing access data against live HR records via a custom Excel Macro to surface an average of 2–3 mover/leaver risk events per cycle before they escalated into compliance gaps
• Validated production trial balances for the Bellavista carve-out against BSF copy system data post-FI object cleansing, reconciling output against prior production file copies to confirm data integrity at each archiving phase

Fleet Coordinator - Nava Logistica

(2020-07 - 2020-12)

Coordinated daily fleet scheduling and client communications for a small logistics provider managing a multi-rider delivery operation.

• Improved on-time delivery performance by coordinating daily fleet scheduling and optimizing routes across multiple delivery riders, reducing operational inefficiencies
• Maintained high client satisfaction and service continuity by managing real-time client communications and resolving delivery incidents promptly

Computer Teacher - Berean Crosspointe International – Marikina - Marikina

(2019-05 - 2020-03)

Taught foundational computer literacy and digital skills to elementary students at a private Christian school in Marikina.

• Built foundational digital literacy for up to 25 students per class across Grades 1–3, by adapting instruction to support diverse learning needs in an inclusive classroom environment

Bachelor of Science - Business Teacher Education – Major in Information Technology Education - Polytechnic University of the Philippines – Sta. Mesa (PUP) (2019-05)