Carl James Pingco
Back/Front Office Support
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About
Managed end-to-end international travel bookings, itinerary modifications, and customer support using GDS platforms, ensuring accurate and seamless travel experiences. Processed refunds, cancellations, and payment coordination with high accuracy while collaborating with hospitality providers to maintain efficient service delivery and client satisfaction.
Experience
Back/Front Office Support - Yngen Datacom Corp
(2024-11)
- Managed end-to-end international travel bookings, itinerary modifications, and customer support using GDS platforms, ensuring accurate and seamless travel experiences.
- Processed refunds, cancellations, and payment coordination with high accuracy while collaborating with hospitality providers to maintain efficient service delivery and client satisfaction.
Customer Service Guest Specialist - Teleperformance
(2024-05 - 2024-10)
- Managed guest reservation communications via chat and email, delivering proactive support and resolving payment and booking issues to enhance customer satisfaction.
- Coordinated guest relocations during last-minute property cancellations while troubleshooting transaction concerns to ensure seamless customer experiences.
Social Media / Travel Consultant - ATAIN (former IGT Solutions)
(2023-06 - 2024-04)
- Monitored real-time flight disruptions and communicated timely updates to passengers through digital channels, helping improve customer experience and reduce travel-related concerns.
- Managed ticketing, GDS itinerary administration, travel reinstatements, and refund processing efficiently while ensuring accuracy and adherence to customer timelines.
Social Media Content Moderator / Customer Service Representative - Majorel
(2022-06 - 2023-05)
- Identified and reported counterfeit items while resolving product complaints and managing returns and claims processes to maintain marketplace integrity and customer satisfaction.
- Assisted customers by matching products to their preferences, improving overall service experience and customer satisfaction ratings.
Customer Care Representative - Alorica
(2021-11 - 2022-06)
- Assisted members with medication purchases, prescription navigation, and healthcare inquiries while delivering empathetic and customer-focused support.
- Managed provider-member disputes, prior authorization requests, and specialist referral coordination to improve patient support and service efficiency.
Education
Associate - Computer Technology - Pamantasan ng Lungsod ng Muntinlupa (2022-08)
