Charles Escape

Operations and client-coordination professional with 15+ years of experience guiding complex, multi-step customer and transaction workflows from initial inquiry through documentation, handoffs, completion, and after-sales support. Strong background in requirements gathering, stakeholder communication, scheduling and follow-up, issue resolution, process tracking, documentation, and team coaching. Managed complex, high-value property transactions while coordinating clients, developers, administrators, banks, government offices, and service providers.

HubSpot Sales Hub certified, trained in Excel, and experienced using ChatGPT and Claude to organize information, draft documentation, research solutions, and improve day-to-day productivity.

Associate Broker / Licensed Real Estate Broker at CXXVIII LYONS Realty Corp. (2013-11 – Present)

• Own multi-stage client workflows from qualification and requirements discovery through presentation, quotation, negotiation, contracts, documentation, transfer coordination, turnover, and after-sales support.
• Coordinate clients and multiple internal/external parties, track outstanding requirements, follow up on dependencies, surface blockers, and keep transactions moving toward completion.
• Manage complex, high-value property transactions requiring careful documentation, timeline control, and stakeholder communication.
• Maintain organized transaction files, client records, follow-up schedules, comparable-market information, and status updates across simultaneous opportunities.
• Led and onboarded an Avida-focused team of up to eight people, supporting recruitment, product/process training, coaching, meetings, and performance follow-through.

Team Manager at Alveo Land Corp. (2013-08 – 2013-10)

• Took over an approximately seven-member sales team with no production for more than three months and introduced focused coaching, project mastery, prospect-list cleanup, presentation practice, and clearer follow-up routines.
• Supported client presentations and closing meetings while coordinating team activities and priorities; the team generated six unit sales within the first month after the turnaround intervention.

Hockey Jersey Sales & E-Commerce at ATLETA Sportswear (2008-02 – 2010-08)

• Managed customer inquiries and order workflows from product selection and requirements gathering through production, fulfillment, and international shipping.
• Coordinated custom orders with production teams and customers, maintaining clear communication and follow-through until delivery.
• Independently learned a complex new product category and maintained hundreds of eBay listings/SKUs, demonstrating adaptability to unfamiliar systems and information.

Property Specialist at Ayala Land Sales, Inc. – Ayala Land Premier (2011-06 – 2013-06)

• Managed premium-client sales engagements for luxury residential properties, from prospect development and presentations through negotiation, documentation, and closing.
• Closed four luxury residential units across West Tower at One Serendra and Park Terraces and supported the business planning and marketing activities of a top-performing team.

Bachelor of Science in Commerce, Major in Marketing and Advertising – Asia Pacific College (2007)