Realyn Terrado

With over 4 years of experience in Customer Service and Virtual Assistance, I bring a diverse skill set focused on delivering exceptional customer support, efficient administrative assistance, and reliable operational support. I am committed to helping businesses improve productivity, enhance customer satisfaction, and achieve their goals.

Customer Engagement and Sales Coordinator - FindGroupBuy (Singapore | FGB) - Singapore

(2026-03)

• Engaged with customers through WhatsApp, answering inquiries and assisting with group-buy onboarding and participation.
• Supported group-buy sales operations by managing customer communications, coordinating group-chat access, and providing timely assistance.

Customer Support Operations - Masref Inc. (UK | Nsave) - UK

(2025-04 - 2026-03)

• Handled customer inquiries and account issues, coordinating with internal teams to provide timely resolutions.
• Supported daily operations by documenting cases, following SOPs, and identifying process improvements.

Customer Service Representative - KDCI (US | CPO Outlets) - US

(2024-09 - 2025-02)

Email Support (Amazon, BDD, eBay, Walmart, and CPO Outlets). CPO Account CPO is America's Leading Online Power Tool Retailer

• Tracking orders, returns, refunds, and lost claims.

Customer Service Representative - Accenture (US | Coinbase) - US

(2022-02 - 2024-09)

Worked as a Financial Agent handled Coinbase project, assisted customer via phone calls and emails.

Customer Service Representative - WNS Global Services (US | Expedia) - US

(2021-06 - 2021-12)

Worked as a Travel Agent, handled Expedia account, worked for flight, hotels, and car reservations and rental as a chat support.

Financial Advisor - Amore Academy of TMC Inc.

(2018 - 2020)

Bachelor of Science - Hospitality Management - Cavite State University (2020 - 2024)

Certification - Tourism Promotion Services - Amore Academy of TMC Inc. (2018 - 2020)