Realyn Terrado
Customer Support & Business Operations Professional
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About
With over 4 years of experience in Customer Service and Virtual Assistance, I bring a diverse skill set focused on delivering exceptional customer support, efficient administrative assistance, and reliable operational support. I am committed to helping businesses improve productivity, enhance customer satisfaction, and achieve their goals.
Experience
Customer Engagement and Sales Coordinator - FindGroupBuy (Singapore | FGB) - Singapore
(2026-03)
- Engaged with customers through WhatsApp, answering inquiries and assisting with group-buy onboarding and participation.
- Supported group-buy sales operations by managing customer communications, coordinating group-chat access, and providing timely assistance.
Customer Support Operations - Masref Inc. (UK | Nsave) - UK
(2025-04 - 2026-03)
- Handled customer inquiries and account issues, coordinating with internal teams to provide timely resolutions.
- Supported daily operations by documenting cases, following SOPs, and identifying process improvements.
Customer Service Representative - KDCI (US | CPO Outlets) - US
(2024-09 - 2025-02)
Email Support (Amazon, BDD, eBay, Walmart, and CPO Outlets). CPO Account CPO is America's Leading Online Power Tool Retailer
- Tracking orders, returns, refunds, and lost claims.
Customer Service Representative - Accenture (US | Coinbase) - US
(2022-02 - 2024-09)
Worked as a Financial Agent handled Coinbase project, assisted customer via phone calls and emails.
Customer Service Representative - WNS Global Services (US | Expedia) - US
(2021-06 - 2021-12)
Worked as a Travel Agent, handled Expedia account, worked for flight, hotels, and car reservations and rental as a chat support.
Financial Advisor - Amore Academy of TMC Inc.
(2018 - 2020)
Education
Bachelor of Science - Hospitality Management - Cavite State University (2020 - 2024)
Certification - Tourism Promotion Services - Amore Academy of TMC Inc. (2018 - 2020)
