Charlie Amora

Travel Sales Agent/Travel Expert - DYNINNO - Cebu

(2025-07 - 2026-08)

Provided personalized travel recommendations and itineraries tailored to client preferences and budgets, enhancing customer satisfaction and repeat business.
Managed booking and reservation processes for flights, hotels, car rentals, and tours, ensuring accuracy and timely confirmations.
Utilized in-depth knowledge of travel destinations, accommodations, and transportation to assist clients in making informed travel decisions.
Collaborated with marketing teams to promote travel packages and special deals, contributing to increased sales and brand visibility.

Customer service representative - Wipro - Cebu

(2016-08 - 2022-02)

Resolved customer inquiries and concerns efficiently, ensuring high levels of satisfaction and loyalty.
Assisted customers in navigating product and service options, providing clear and accurate information.
Managed customer accounts and updated records to reflect current service needs and preferences.
Conducted follow-ups with customers to ensure issues were resolved and to gather feedback for service improvement.
Implemented feedback mechanisms to identify customer service improvements, resulting in a 15% increase in customer satisfaction scores.

Customer Service Specialist - Convergys

(2015-01 - 2016-07)

Maintained detailed records of customer interactions and transactions to ensure accurate documentation and follow-up.
Utilized active listening and empathy skills to understand customer needs and provide tailored solutions.
Handled high volume of inbound and outbound customer communications via phone, email, and chat with professionalism.
Resolved complex customer issues by coordinating with relevant departments to provide timely solutions and enhance customer experience.

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