Assistant Manager of Operations at Hotel Kimberly Tagaytay (2024-06 – 2024-12)
- Responsible for overseeing the daily operations of multiple departments, including Housekeeping, Kitchen, Farm, Food and Beverage, Maintenance, and most significantly the Front Office. Ensures smooth workflow, staff coordination, service quality, and operational efficiency.
- Supports staff training, performance monitoring, and problem resolution.
- Ensures high service standards and guest satisfaction.
- Oversees cleanliness, facility maintenance, and operational efficiency.
- Prepares and submits daily operational reports to management.
Reservation Officer at Anya Resort Tagaytay (2024-03 – 2024-06)
- Handling outside phone calls, emails, OTA booking and online platforms for queries. Knowledgeable in Opera system, Microsoft word and Microsoft Excel Attending to the concerns of the front desk regarding specific booking. Main focus is to boost the revenue of the company and handling Daily Revenue Reports.
Data Enrichment Specialist at Bold Business PH, Inc. (2023-04 – 2024-01)
- Main task is to do application for medical practitioners that can be done through phone call, portal, and website.
- Experienced in monitoring the application as well through calls, email, and portal.
- Handling outbound calls and following the instruction from the client precisely and with accuracy.
Front Office Supervisor at Hotel Monticello (2019-08 – 2022-08)
- Managing a team of 7 and uplifting team members so they perform to the best of their abilities.
- Creating weekly schedule to ensure all shifts are covered.
- Attending meetings with other supervisor/ manager to maintain smooth hotel operation.
- Addressing concerns of the guest and come up with the solution that will benefit mostly the company.
- Handling room reservations via e-mail, phone calls, fb page and online booking partner such as Booking.com, Agoda, Expedia, Trip,com, DOTW Webbeds and MG Bedbank.
- Knowledgeable in Symphony hotel system.
Front Desk Associate at Hotel Monticello (2017-05 – 2019-08)
- Communicating with the guests' needs and special requests to ensure we're prepared for them
- Making reservations and administering departures and arrivals of guests on a daily basis
- Redirecting phone calls to appropriate department and take down messages
- Upselling and promoting hotel services to guarantee the company's sales and revenue
- Handling all incoming and outgoing cash functions
- Provides resolution to conflicts and complaints in an effective manner
Housekeeping Staff at Celebrity Cruise (2013-05 – 2014-11)
- Making sure to clean and organized the assigned post given by the supervisor.
- Answering guest inquiries and making sure they feel special all throughout the cruise.
Housekeeping Coordinator at Taal Vista (2011-12 – 2013-02)
- Mainly answering guest request calls and relaying it to the concerned department.
- Updating room status in the system (Fidelio)- VCI (Vacant Clean Inspected), VC (Vacant Clean) and VD (Vacant Dirty).
- Handling the Lost and Found items retrieved by the Room Attendant and put it in the store room.
