Charmaine De Leyos

CUSTOMER SERVICE REPRESENTATIVE

Talent

BatangasMember since October 11, 2026

Highly organized and efficientReliable and goal orientedCan work well under pressure/multi-taskingA quick learner who is eager to learn new thingsDedicated and HardworkingMicrosoft Office (Word, PowerPoint, Excel)

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Highly organized and efficientReliable and goal orientedCan work well under pressure/multi-taskingA quick learner who is eager to learn new thingsDedicated and Hardworking

About

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English, and able to provide clear customer service. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative.

Experience

CUSTOMER SERVICE REPRESENTATIVE at FOUNDEVER (2023-06 – 2026-07)

TELCO ACCOUNT

Handled 15 to 25+ customer interactions per day giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
Memorize all company products and services to be able to answer customer questions quickly and efficiently and increase sales.
Resolve customer call complaints about billing and other concerns in a timely manner.
Upsold Verizon Wireless products and services 33% of callers, contributing significantly to sales goals.

ACustomer Service Representative at Concentrix (2022-03 – 2023-01)

Handling inbound calls and outbound calls.
Sorting out customer’s inquiries or requests.

TB Notification Project Associate at PBSP(Philippine Business For Social Progress) (2018-04 – 2020-12)

Facilitates the regular and accurate reporting of TB cases from private medical practitioner and/or healthcare providers
Ensuring that the cases gathered are notified using tools and registry developed and provided by the Department of Health (DOH) – National TB Control Program (NTP).
Conducts regular field visits and monitoring to assigned target areas (Municipality/City/Provincial).
Provides technical assistance to clients as necessary.

X-RAY FACILITATOR at INNOVATIONS FOR COMMUNITY HEALTH (ICH) (2021-03 – 2022-01)

worked as a QTRACK Encoder in Mobile Xray van that previously operate from March 2021 to January 2022 in Batangas Medical Center.
Regularly reports to BATMC TB DOTS for submissions of reports.
Provide overall support the operation of the mobile X-Ray and assist the rad tech on admin/logistical concerns.

Advisor I, Customer Service Representative at Concentrix (2022-03 – 2023-01)