Charmy Hazel Cacalda

Motivated and hardworking individual seeking an opportunity to contribute my skills, knowledge, and dedication to a reputable organization. Eager to learn, grow professionally, and make a positive contribution to the company’s success while continuously developing my abilities.

Documents Clerk - Elite Motorbike Sales Corporation

(2023-11-02 - 2025-05-06)

• Managed and organized customer and company documents, ensuring all records were complete, accurate, and properly filed for easy retrieval and compliance.
• Prepared, reviewed, and processed sales, financing, and registration documents while verifying information for accuracy and completeness before submission.
• Performed data entry and maintained updated records in the company’s database, ensuring confidentiality and accuracy of all information.
• Coordinated with customers, sales personnel, and LTO regarding document requirements, application status, and other administrative concerns.
• Provided administrative support by preparing reports, maintaining organized filing systems, and assisting with daily office operations to ensure efficient workflow.

Customer Care Specialist - Ascend Partnership Solutions Co.

(2022-10-27 - 2023-06-30)

• Provided exceptional customer service by handling customer inquiries, resolving concerns, and delivering accurate information through phone, email, or chat while maintaining professionalism and empathy.
• Investigated customer issues, identified appropriate solutions, and coordinated with relevant departments to ensure concerns were resolved efficiently and within established service levels.
• Processed customer requests, updated account information, and maintained accurate documentation of customer interactions while ensuring data accuracy and confidentiality.
• Consistently met or exceeded quality, productivity, and customer satisfaction targets by effectively managing multiple tasks in a fast-paced and dynamic work environment.
• Built strong customer relationships through active listening, effective communication, and problem-solving skills, contributing to a positive customer experience and overall team success.

Bachelor of Science - Management Accounting - Panpacific University North Philippines- Tayug Campus (2022)

Information Communication And Technology - San Nicolas National High School (Senior High) (2018)

Sta. Maria National High School (2016)

Sta.Maria Elementary School (2012)