Mylene Silagan

A highly organized and results-driven professional with experience in immigration services, customer support, and hospitality management. I have developed strong skills in documentation, client relations, and maintaining accurate records. Thus, committed to contributing positively to a team while leveraging my communication, adaptability, and problem-solving skills in a dynamic work environment.

Documentation Specialist (Canadian Immigration) - Adapt Immigration Inc

(2026-08)

• Conduct pre-assessments for prospective clients to help the RCIC determine eligibility and recommend immigration pathways
• Provide accurate guidance on document requirements to clients
• Assist the RCIC in preparing and submitting visa and immigration applications in line with IRCC requirements
• Collect, verify, and organize client documentation using secure cloud-based systems
• Maintain up-to-date client records, ensuring compliance with internal and regulatory standards
• Communicate application status updates to clients, including approvals, rejections, or additional requirements
• Flag missing or incorrect documents and proactively coordinate with clients to resolve gaps
• Perform additional administrative duties as assigned

Documentation Staff (Canadian Immigration) - Legacy Global Education and Visa Services - FILCAN

(2024-07 - 2026-08)

• Adheres to and addresses client inquiries regarding the Permanent Residency (PR) application, Work Permit (e.g. Open Work Permit, Close Work Permit, Bridging Open Work Permit, Post Graduation Work Permit), LMIA Application, PR Renewal Application, and Citizenship Application process.
• Responsible for documentation preparation, review, and processing of client’s applications inside or outside Canada
• Ensures compliance with immigration policies and procedures throughout the application process.
• Maintains accurate and up-to-date records of all applications.
• Provides support and guidance to applicants at various stages of the client’s application process.
• Assess client’s eligibility for Permanent Residency (PR) in Canada and Australia

Student Internship Program - Louie Y’s at the Lodge; The Forest Lodge at Camp John Hay

(2024-02 - 2024-04)

• I gained hands-on experience in bartending, where I prepared and served a variety of welcome drinks, maintained an organized and clean bar area by stocking supplies and ensuring proper storage of beverages.
• Maintaining the bar's cleanliness and organization was another crucial aspect of my role. I cleaned and sanitized bar equipment, glassware, and utensils and ensured the cleanliness and organization of the bar area by restocking supplies and disposing of waste.
• Throughout my internship, I participated in training sessions to learn about the bar’s offerings, including wine and spirit knowledge, and shadowed experienced bartenders, cocktail attendants, and cashier to learn every station of the bar and customer service techniques.

Service Crew - McDonalds Assumption

(2022-01 - 2023-01)

• I am trained to different station and an all around crew in work. I am able to help other crew who are struggling especially the new ones and the ability to contribute to the smooth flow operation during duty hours.
• Trained to food safety measures in the kitchen area and ensuring to serve a quality product to customer.
• Continue to achieve customer needs and expectation with the ability to serve the customer rights. Also, contributes to sales and income of the restaurant by effective suggestive selling to customer.
• Ensure to serve customer the right product and being able to address customer complaints.
• Trained in Cashiering, Kitchen operations, customer service, food and beverage, and cleaning.

Service Crew - McDonalds Assumption

(2019-08 - 2020-01)

• I am trained to different station and an all around crew in work. I am able to help other crew who are struggling especially the new ones and the ability to contribute to the smooth flow operation during duty hours.
• Trained to food safety measures in the kitchen area and ensuring to serve a quality product to customer.
• Continue to achieve customer needs and expectation with the ability to serve the customer rights. Also, contributes to sales and income of the restaurant by effective suggestive selling to customer.
• Ensure to serve customer the right product and being able to address customer complaints.
• Trained in Cashiering, Kitchen operations, customer service, food and beverage, and cleaning.

Bachelor of Science - Hospitality Management - Benguet State University (2020-08 - 2024-06)

Senior High School - Accountancy, Business and Management - University of the Cordilleras (2018-08 - 2020-07)

Junior High School - Benguet National High School Alno- Annex (2014-06 - 2018-05)

Primary School - Alapang Camp Dangwa Elementary School (2008-06 - 2014-03)