Cherry ann Narce

Results-driven Customer Service Representative and Virtual Assistant with over 5 years of experience in customer support, administrative tasks, and client communication. Proven ability to manage high-volume inquiries, maintain accurate digital records, and consistently exceed performance targets. Recognized for delivering exceptional customer experiences in fast-paced and dynamic environments.

Virtual Assistant at Safety Services Company (via EastWest BPO) (2022-04 – 2023-06)

• Managed and organized digital records and processed over 1,500 documents monthly with 99.8% accuracy.
• Monitored safety protocols and supported staff through training, coaching, and compliance initiatives.
• Ensured accurate documentation and reporting, contributing to a safe and efficient work environment.

Customer Service Representative at VXI Global Solutions LLC (2019-06 – 2022-04)

• Resolved 100+ customer inquiries daily while maintaining high customer satisfaction scores.
• Identified customer needs and promoted relevant solutions, contributing to increased upsell revenue.
• Handled escalated concerns with professionalism and ensured timely resolution to retain customer trust.

Customer Service Representative at iQor Philippines (2018-05 – 2019-06)

• Provided technical and billing support to international customers and achieved a high first-contact resolution rate.
• Assisted customers with troubleshooting, account issues, and billing concerns using CRM tools.
• Maintained accurate records and updated customer information in the system.

McDonald's