Cherry Mae Hernandez

I have 8-year career spanning across the realms of Banking, Sales, and Healthcare, I've continually honed my skills and made meaningful contributions to each organization I've had the privilege to serve. I am driven by a proactive mindset, one that embraces change and innovation, which helps me adapt and succeed in new areas.

My unwavering commitment to maintaining a strong work ethic has been the cornerstone of my professional journey, as I relentlessly strive to support and uplift the organizations I work with.

Lelis Dental Clinic - Finance/Operations Manager (January 2023 - October 2023- 10 months)

Responsibilities

•Managed the financial aspects of the business, which includes the efficient collection of service fees, submission of insurance claims for reimbursement,

•Purchasing of supplies

•Handling of employee payroll

• Hiring of employees

•Overseeing the operations ensuring high-performance standards are maintained.

Bank of Commerce (Philippines) - Fraud Detection Analyst (January 2020 - January 2023- 3 years 1 month)

Responsibilities

• Monitors, detect, and investigate any fraudulent transaction(s) flagged by the system for Debit and Credit Card.
• Call out cardholders to verify possible fraudulent transactions to help minimize the possible fraud exposure of the bank.
• Finalized fraud cases detected to be presented to Fraud Investigation Unit.
• Verification of cardholder’s multiple change requests such as delivery address; contact information.
• Handles voice authorization approval from Bank Branches, local and international merchant acquirer, on us merchants.

Managerial Tasks

• Was also assigned to create rules for possible fraudulent patterns to mitigate card exposure.
• Managed fraud tool for overall concerns and communicate to Mastercard if further information is needed.
• Do MIS reporting to be submitted to Department Head on a monthly basis.

Telus Canada- Business Sales Representative  (September 2018 - December 2019- 1 year 4 months)

Responsibilities

• Do outbound calling to businesses in Canada and provide Business Solutions that can help their organization.
• Email the proposal to the clients if they need more information about the Business Solution(s).
• Set up a meeting with Account Managers located in their area.

TSYS Merchant's Solution- Chargeback Analyst (February 2016 - August 2018- 2 years 7 months)

Responsibilities

• Resolve Master Card and Visa Credit card dispute cases based on Chargeback Reason Code.
• Review merchant’s documentation against cardholder’s credit card disputes.
• Ask the merchant for proper documentation if needed.
• Provide feedback to the bank if the dispute is valid or not.

Bachelor's Degree in Business Management

Major in Finance

Camarines Norte State College