Zee Tolosa

Administrative and Operations Support Specialist with over 9 years of experience supporting nationwide sales teams, managing operational workflows, and maintaining large data systems. Skilled in CRM platforms, sales operations, and digital collaboration tools including Salesforce, SAP, Jira, and Google Workspace. Proven ability to improve processes, maintain accurate databases, and coordinate cross-functional teams to ensure efficient operations.

Highly organized, detail-oriented, and capable of working independently in fast-paced environments.

Sales Communication & PTOW L1 Support at Globe Telecom under ABSI (2023-10 – Present)

• Managed end-to-end logistics for nationwide sales agents' tools—laptops, phones, vehicles, and more, including digital tools (JIRA, Salesforce, Zoom, Docusign, Google Workspace)
• Coordinate with multiple departments to ensure accurate documentation, asset tracking, and operational compliance.

Freelance - Training AI Models (SCA029) at UPWORK (2023-12 – 2024-01)

• Training AI models by crafting and answering questions related to your field.
• Evaluating and ranking responses generated by AI systems.

Team Leader - Sales Operation at Globe Telecom under Acquiro (2022-02 – 2023-08)

• Handled end-to-end sales processing—verifying client data, coordinating with regional sales support, and tracking KPIs.
• Streamlined workflows and boosted conversions using SAP, ICCBS, and CRM tools.
• Skilled in remote coordination, data accuracy, and performance reporting.

Regional Sales Support at Globe Telecom under Asticom (2017-02 – 2022-02)

• Achieved regional sales targets by coordinating teams, supporting strategy execution, and maintaining client accounts.
• Built a sales tracker that improved monitoring across multiple teams.

Junior Account Manager at Globe Telecom under Asticom (2016-09 – 2016-10)

• Negotiated better contracts by aligning deals with client needs and industry trends.
• Prevented conflicts through proactive communication and issue resolution.

Freelance SEO Content Writer at LandC SEO Content Marketing (2016-04 – 2016-11)

• Written articles for US based clients that boosted their traffic to their websites and shops.

Bachelor of Science in Business Administration major in Operations and Services Management – Bicol University College of Business, Economics and Management (2016)