Chinilyn Tungol

Customer-focused professional with a background in technical support, staffing coordination, and hospitality. Experienced in handling client inquiries, resolving issues efficiently, and maintaining excellent service standards across diverse industries. Highly organized, detail-oriented, and able to multitask effectively while meeting productivity targets and service-level expectations. A quick learner who thrives in dynamic, client-driven environments.

Associate Solutions Engineer - SAP Concur - Concur (Philippines)

(2023-01 - 2026-12)

Provides technical support to customers using Concur's expense management solutions. The role focuses on troubleshooting issues, analyzing system behavior, and ensuring timely resolution to maintain a high level of customer satisfaction.

Staffing Coordinator - Carelinx-Sharecare - Remote

(2022-01 - 2023-12)

Responsible for supporting caregiver staffing for home care clients by sourcing, engaging, and matching qualified caregivers based on client-specific needs. This role involves proactive outreach and coordination to ensure timely and effective placements.

Rewards Club Representative - Solaire Resort & Casino

(2017-01 - 2022-12)

Responsible for assisting guests with membership services, promoting the rewards program, and ensuring a high level of customer satisfaction. This role serves as the primary point of contact for guests regarding loyalty benefits, account inquiries, and program enrollment.

VIP Host - Casablanca Casino, Hotel Stotsenberg

(2013-01 - 2017-12)

Responsible for building and maintaining relationships with high-value players, ensuring exceptional service, and driving guest loyalty. This focuses on delivering personalized experiences, increasing player engagement, and supporting revenue growth.

Bachelor of Arts - Communication, Major in Broadcast Journalism - Holy Angel University (2009-01 - 2013-12)