Almira Valdez

Results-driven customer service professional with 5+ years of experience in healthcare staffing, hotel reservations, and client support. Skilled in handling high-volume inquiries, after-hours coordination, and delivering exceptional service across healthcare, hospitality and in the BPO industry.

Hotel Reservation Agent (Part-Time) - Agents Only PH

(2025-03)

• Handle hotel reservation inquiries via phone, email, and chat for international clients.
• Assist customers with booking, modifying, and canceling hotel reservations accurately.
• Provide detailed information on hotel availability, rates, amenities, and policies.
• Ensure high customer satisfaction through professional communication and prompt service.
• Manage multiple booking systems and maintain accurate reservation records.
• Resolve customer concerns efficiently while maintaining a positive guest experience.
• Demonstrate strong attention to detail when processing bookings and requests.

Chat Support - M&A Studios Agency

(2022-06 - 2023-07)

• Responded to customer inquiries via chat.
• Identified upselling opportunities and increased conversions.

Senior Roadside Assistance Support (CSR) - Collective Solution Philippines

(2023-11 - 2023-12)

• Assisted stranded motorists and coordinated emergency services.
• Arranged towing and roadside assistance support.
• Provided safety guidance and real-time updates.

Customer Service Freelancer - Virtual Freelance Solutions Agency

(2023-12 - 2024-01)

• Handled customer inquiries via phone, email, and chat for telco services.
• Provided troubleshooting support for technical issues.
• Assisted with inbound sales and collections.
• Maintained accurate documentation of customer interactions.

Customer Service Specialist - IQOR Philippines Inc.

(2024-02 - 2024-03)

• Handled customer inquiries via phone, email, and chat for telco services.
• Provided troubleshooting support for technical issues.
• Assisted with inbound sales and collections.
• Maintained accurate documentation of customer interactions.

After Hours Healthcare Staffing Coordinator / Scheduler - Aktrapid Nursing Agency

(2025-01 - 2025-05)

• Allocated healthcare staff to shifts based on availability and client requirements.
• Managed after-hours calls and urgent staffing requests.
• Coordinated replacements for sick calls and last-minute cancellations.
• Maintained accurate scheduling records and documentation.
• Ensured compliance with staffing processes and client requirements.
• Communicated effectively with both staff and clients.

Allocations Specialist - VICNA Nursing Agency

(2023-08 - 2023-09)

• Allocated healthcare staff to shifts based on availability and client requirements.
• Managed after-hours calls and urgent staffing requests.
• Coordinated replacements for sick calls and last-minute cancellations.
• Maintained accurate scheduling records and documentation.
• Ensured compliance with staffing processes and client requirements.
• Communicated effectively with both staff and clients.

Virtual Assistant - Primerica Inc.

(2022-03 - 2022-04)

• Coordinated interviews and managed candidate scheduling.
• Ensured smooth communication between applicants and hiring teams.

Information Technology Helpdesk Analyst - DXC Technology Inc./Hewlett Packard Enterprise (HP)

(2021-10 - 2022-06)

• Provided remote technical support for hardware, software, and networks.
• Troubleshot and resolved IT issues efficiently.
• Maintained documentation of incidents and resolutions.

Customer Service Representative - Sutherland Global Services Philippines Inc.

(2017-04 - 2021-10)

• Managed customer accounts and resolved complaints.
• Provided product and service support.
• Maintained high customer satisfaction levels.

Cashier/Store Crew - JVP Bread King Food Corp. (Jelexie Bakeshop)

(2015-11 - 2017-03)

• Processed transactions and handled customer service.
• Maintained organized and efficient work environment.

Bachelor of Education (B.Ed.) - Elementary Education - Tarlac State University (2018-09 - 2021-12)

Secondary Education - Sapang National High School (2007-09 - 2011-06)