Chloe Ponce
Care Coordinator | Customer Support
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About
Detail-oriented and adaptable professional with almost 3 years of experience in customer service, healthcare support, and care coordination. Experienced in handling client concerns, managing documentation, coordinating services, processing requests, and collaborating with different teams. A reliable and organized professional who works well both independently and in team-based environments, with strong communication, problem-solving, and time-management skills.
Seeking a remote opportunity where I can contribute my experience while continuing to grow professionally.
Experience
Care Service Coordinator - Age Care & NDIS at Support Care Philippines Inc. (2026-03 – 2026-09)
- Coordinate client care services, schedules, and service requests.
- Manage rostering and staff scheduling.
- Communicate with clients and care teams
Customer Service Advocate - Healthcare Account at Convey Health Solutions (2024-11 – 2026-02)
- Assist members with OTC orders, catalogs, rewards balances, and card usage.
- Provide clear guidance on eligible items and store use.
Customer Care Representative - Healthcare Account at Continuum Global Solutions (2024-05 – 2024-09)
- Assisted members with placing and renewing prescription orders.
- Provided clear and accurate explanations of copays, deductibles, and coinsurance.
Customer Service Representative - Healthcare Account at Alorica (2023-10 – 2024-04)
- Support members with insurance inquiries and personal info updates.
- Assist in finding in-network hospitals, providers, and covered benefits.
Education
Senior High School in Science, Technology, Engineering and Mathematics – Southeast-Asia Institute of Trade and Technology (2021 – 2023)
