Karl Angelo Contreras

Customer Support and Technical Support Professional with 8+ years of experience supporting Telecommunications, Healthcare, Sales, and Digital Advertising accounts. Skilled in customer service, troubleshooting, account management, and issue resolution across phone, email, and chat channels. Proven track record of exceeding KPIs while delivering exceptional customer experiences in fast-paced remote environments.

Customer Support Specialist at SupportNinja (2025-10 – Present)

• Provide email-based customer support for a healthcare account specializing in weight management products.
• Assist customers with product inquiries, order concerns, billing questions, and issue resolution.
• Perform administrative tasks including order tracking, account updates, and data entry.
• Serve as Point of Contact (POC) to assist with team communication and coordination when needed.

Customer Service Specialist at Accenture (2024-02 – 2025-09)

• Delivered customer support while maintaining high-quality service standards and KPI performance.
• Resolved customer concerns efficiently through effective communication and problem-solving.

Inbound Sales Representative at AVAS Flowers (2023-03 – 2023-04)

• Assisted customers with product selection and order placement.
• Achieved sales objectives through effective communication and customer engagement.
• Provided excellent customer service throughout the sales process.

Sales Support Representative at iBex Global (2022-02 – 2023-01)

• Managed high-volume inbound customer and sales interactions.
• Identified upselling and cross-selling opportunities to support business goals.
• Resolved customer concerns while maintaining a positive customer experience.

Customer Service Associate at AFNI Philippines (2021-09 – 2022-02)

• Handled sensitive customer information while complying with privacy and security requirements.
• Maintained professionalism and empathy during challenging customer interactions.

Digital Media Senior Associate at Google Operations Services (2021-03 – 2021-08)

• Supported Google Ads customers with account management and troubleshooting.
• Assisted advertisers with payment profile issues and account-linking concerns.
• Collaborated with internal teams to ensure timely and accurate issue resolution.
• Managed customer expectations while delivering exceptional support experiences.

Retail Representative at Concentrix (2020-09 – 2020-12)

• Assisted customers with product information and account-related concerns.
• Developed strong product knowledge to provide accurate recommendations.
• Maintained customer satisfaction through timely issue resolution.

Customer Service and Sales Associate at iQor Philippines (2018-01 – 2020-09)

• Provided technical and customer support for service and device-related concerns.
• Guided customers through troubleshooting procedures and account management.
• Promoted products and services when appropriate.

Alternative Learning System (ALS) (2017)