Joven Villegas
Virtual Assistant | Customer Support, Lead Generation & Appointment Setting
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About
To work as a Cold Caller and Appointment Setter where I can use my experience in outbound calls, lead generation, follow-ups, and scheduling appointments. I am comfortable speaking with prospects, handling rejection, keeping lead information updated, and using CRM, dialers, Google Sheets, and Google Calendar to manage my work.
Experience
Virtual Assistant at Moder Solutions (2025-05 – 2026-09)
- Conducted 300-500 outbound calls daily to existing mortgage customers, promoting refinancing and home equity loan options
- Gained hands-on experience learning loan processing workflows and systems, including Encompass, during training
- Verified employment details for loan applications and updated Encompass
- Collaborated with team members to ensure smooth workflows and data accuracy
Appointment Setter at ScaleIR - (Real Estate Investment) (2024-11 – 2025-04)
- Conducted outbound/inbound calls via PhoneBurner to promote investment opportunities
- Documented lead data for accurate follow-ups and campaign tracking
- Collaborated via Slack to align on goals and lead progress
- Built rapport with prospects to support investor relations
Cold Caller at Rapid Assistants (2024-04 – 2024-10)
- Delivered persuasive pitches and qualified leads through outbound calls
- Maintained CRM records and followed up to nurture prospects
- Met conversion targets and reported feedback for strategy refinement
- Supported sales team with seamless lead handovers
Quality Analyst at Office Partners 360 (2020-12 – 2025-02)
- Created QA dashboards and conducted 200+ internal audits
- Delivered weekly feedback and coached agents to improve service
- Developed statistical reports for leadership and improvement programs
- Managed CRM data and supported team scheduling and reporting
Customer Service/Sales Representative at Teleperformance (2015-03 – 2020-11)
- Handled travel reservations and promoted loyalty programs
- Built customer relationships and met sales targets
- Processed transactions and maintained accurate records
Education
Bachelor of Elementary Education in General Education – Leyte Normal University (2010 – 2014)
