Renalie Flores
Business Owner and Senior IT Specialist with hands-on experience in systems troubleshooting and managing IT operations in client-facing environments.
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About
Experienced IT Specialist and business owner with hands-on expertise in Microsoft 365, Active Directory, Citrix, Azure Virtual Desktop, and VMware environments. Skilled in Tier 1–2 technical troubleshooting, remote user support, account administration, and network infrastructure including routers, switches, and ISP connectivity. Proficient in Zendesk ticketing and supporting fast-paced, client-facing IT operations.
Owner of Nal’s IT Services, providing IT support to business clients with strong problem-solving, communication, and customer service skills.
Experience
Business Owner / IT Specialist
Nal’s IT Services
- Provide IT support and technical solutions to business clients in remote and onsite environments
- Deliver Tier 1–Tier 2 technical support for end users, including system access, connectivity, and application issues
- Manage Microsoft 365 administration, including user accounts, permissions, and access requests
- Support Active Directory environments, including user provisioning and identity management
- Troubleshoot Citrix and Azure Virtual Desktop environments, including remote desktop and application issues
- Handle network support tasks involving ISP modems, routers, switches, and wireless access points
- Utilize ConnectWise, Zendesk, AnyDesk, and Bomgar for ticket management, remote support, escalation, tracking, and client communication
- Assist in VMware and infrastructure-related environments alongside senior technicians
- Perform remote troubleshooting while maintaining strong customer service and fast issue resolution
Education
Bachelor of Elementary Education graduate and Licensed Professional Teacher
