Christian Nzenga
Customer Service Representative
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About
A dedicated and experienced Customer Service Representative with a strong background in telecom, sales, and customer support. Known for delivering exceptional customer experiences through effective communication, empathy, and problem-solving. Possesses leadership experience, technical support expertise, and a passion for helping others. Skilled in working under pressure, managing time effectively, and driving customer satisfaction.
Experience
Customer Service Representative - Six Eleven Global Services - Philippines
(2023)
- Provided emergency roadside assistance as part of the Nation Safe Drivers Auto Club program.
- Ensured quick, effective, and courteous customer support across various channels.
- Delivered peace-of-mind services to drivers through responsive and reliable assistance.
Online French Instructor - Self-employed
(2018 - 2019)
- Taught French to online learners and provided accurate French-English translations.
- Customized lessons based on student needs and language proficiency.
Sales Representative - Canal+ Satellite - DR Congo
(2016 - 2017)
- Promoted and sold television subscription services.
- Applied advanced sales techniques including prospecting, active listening, handling objections, and closing deals.
- Maintained strong customer relationships to drive loyalty and renewals.
Team Leader / Senior Service Desk Analyst - Orange Telecom - DR Congo
(2014 - 2015)
- Supervised customer service agents, ensured high-quality support delivery.
- Monitored KPIs, managed escalations, and coached team members.
- Fostered collaboration and continuous improvement.
Customer Service Representative - Tigo Telecom - DR Congo
(2011 - 2014)
- Handled inquiries via phone, email, and chat with professionalism and efficiency.
- Provided troubleshooting support and technical guidance.
- Managed and resolved customer escalations effectively.
Education
Bachelor’s Degree - Information Technology - Institut Supérieur de Statistique de Kinshasa (ISS/KIN) (2008 - 2011)
High School Diploma - Complexe Scolaire Ngemba (2007)
