Meljie Tupal

Dedicated customer service representative with strong skills in conflict resolution and technical troubleshooting. Proven ability to manage reservations and enhance customer satisfaction through effective communication.

Customer Service Representative at HGS (2024-08 – 2025-02)

• Answered customer inquiries regarding booking procedures and policies.
• Managed reservation systems to update and confirm bookings efficiently.
• Processed changes and cancellations for existing reservations promptly.
• Communicated appointment details to clients through emails, chats, and phone calls.
• Resolved any issues that arose during the booking process promptly.

Customer Service Representative at IQOR (2023-08 – 2024-01)

• Answered customer inquiries and provided accurate information regarding products and services.
• Collaborated closely with team members to achieve project objectives and meet deadlines.

Technical Support Representative at CONCENTRIX (2021-12 – 2023-08)

• Diagnosed problems and guided users through troubleshooting steps effectively.
• Collaborated with team members to resolve complex technical inquiries promptly.
• Educated customers on product features and best practices for usage.

Retention Customer Service Representative at TRANSCOM WORLDWIDE (2020-06 – 2021-08)

• Utilized CRM software to document customer interactions and track requests.
• Collaborated with team members to improve service processes and customer experience.
• Managed retention strategies to encourage long-term customer loyalty.
• Participated in team meetings to discuss best practices for retention strategies.

Bachelor of Science in Hospitality Management – Colegio San Agustin, Bacolod City (2012-10)