Christine Joseph

Customer Experience, Client Success, and Event Operations professional with 20+ years of experience across customer service, operations management, international client support, team leadership, training, and event technology. Experienced in managing client relationships, resolving escalations, coordinating cross-functional teams, supporting event registration and onsite operations, and translating business requirements into practical technology and operational solutions. Strong background supporting international stakeholders and delivering high-quality customer experiences in fast-paced, technology-enabled environments.

Customer Experience / Event Operations Specialist - CANAPII

(2026-01 - 2026-08)

• Supported international clients with event registration, attendee management, event configuration, and onsite event technology requirements.
• Configured event profiles, registration settings, attendee types, campaigns, access controls, sessions, and event content.
• Supported onsite operations including attendee check-in, QR/barcode scanning, badge printing, access points, and session attendance workflows.
• Troubleshot platform, registration, mobile application, and onsite technology issues, providing practical solutions and workarounds.
• Supported client onboarding and end-to-end event testing by translating client requirements into effective platform configurations and operational workflows.

Customer Experience Manager - EMAPTA PHILIPPINES

(2022-09 - 2026-01)

• Managed relationships with international client stakeholders across Australia, Singapore, Sri Lanka, and other markets.
• Served as a primary point of contact for client requirements, escalations, operational concerns, and service delivery.
• Developed action plans aligned with client business needs, operational priorities, and service requirements.
• Coordinated with internal teams and stakeholders to resolve client issues and deliver timely operational solutions.
• Built strong client relationships through proactive communication, problem solving, and solution-oriented support.

Learning Consultant / Operations Associate Manager - GOFLUENT PHILIPPINES

(2018-09 - 2022-09)

• Managed operations for Learning Consultants supporting clients and learners across Japan, Korea, and Southeast Asia.
• Coordinated daily operations, workload distribution, and performance targets to ensure consistent service delivery.
• Served as a key point of coordination between Learning Consultants, learners, and internal stakeholders to resolve operational concerns.
• Provided coaching and ongoing support to improve team performance, productivity, and service quality.

ESL Teacher - MAKATI HOPE LANGUAGE CENTER & CLOUD ENGLISH TRAINING AND TEACHING

(2017-03 - 2018-08)

• Delivered English language instruction and individualized coaching to international learners, primarily Chinese, Korean, and Japanese students.
• Provided instruction in grammar, speaking, listening, writing, pronunciation, and conversational English.
• Conducted learner assessments and adapted lesson plans to individual needs and proficiency levels.
• Provided constructive feedback and coaching to support learner development and communication skills.

Team Manager - TELUS INTERNATIONAL PHILIPPINES

(2002-11 - 2014-01)

• Led customer service teams in a high-volume BPO environment, managing daily operations, productivity, service levels, quality, and KPIs.
• Managed escalations and complex customer concerns while maintaining client and company requirements.
• Coached and developed team members through performance management, training, and ongoing feedback.
• Analyzed operational performance and prepared reports to identify opportunities for process and service improvement.
• Collaborated with management and cross-functional teams to implement operational improvements.

Customer Service Representative - GLOBE TELECOM

(2000-06 - 2002-12)

• Delivered customer support for telecommunications products and services in a high-volume customer service environment.
• Investigated customer concerns, identified root causes, and provided appropriate resolutions.

International Studies - Miriam College (2000)