Christopher G. Gadong
A competitive and professional leader with a wide range of work experiences in business and technical operations of business-metric driven field.
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About
A competitive and professional leader with a wide range of work experiences in business and technical operations of business-metric driven field.
Experience
Business Operations Department Head - Manila Water Company, Incorporated
(2024-04)
- Lead the Business Support Team of the Service Area.
- Oversee overall Billed Volume, Revenue and other Revenue-generating activities of the Service Area. Ensure that every volume and revenue counts.
- Oversee the Billing and Collection of the Service Area. Ensures that strategies are in place to maintain 100% collection efficiency.
- Oversee overall KPIs on aftersales. Ensures customer satisfaction while maintaining the compliance of the Business Operations.
- Provides support to the Zone Operations team in terms of Billing, Revenue, Collection and After Sales.
- Formulate and implement strategies and process improvements to ensure smooth daily operations in the Service Area.
Business Zone Manager - Manila Water Company, Incorporated
(2019-07 - 2024-03)
- Manages three (3) Territory Managers and one (1) Key Account Manager through controlling and analyzing results of day-to-day operations of their assigned areas to ensure hitting the KPI targets including Billed Volume, Revenue, Collection, AR Days and Used Water Services.
- Conceptualizes business proposals and feasibility related but not limited to water pressure improvements, water accessibility for the local community and water services continuity.
- Establishes strong partnership with key stakeholders and local government units to get their support and involvement in company initiatives.
Key Accounts Manager - Manila Water Company, Incorporated
(2018-11 - 2019-06)
- Ensures delivery of the water services demands of Top Accounts including the BGC critical to attainment of KPIs.
- Maximizes business opportunities by providing after-the-meter network improvement proposal and assisting top accounts in other after-the-meter concerns.
- Establishes strong partnership with top accounts to ensure a relational-type of service and not the transactional-type every customer normally receives.
Senior Territory Manager - Manila Water Company, Incorporated
(2015-04 - 2018-10)
- Managing Territory Business through achieving targets of Key Performance Indicators.
- Manages daily operations of the assigned territory area and decides on appropriate action to be taken to ensure target set is met, network efficiency improved, and adequate supply is available.
- Seeking business opportunities for new growth areas.
Revenue and Performance Manager - Manila Water Company, Incorporated
(2013-08 - 2015-03)
- Provides analyses and reports on all KPIs and Business Efficiency Measures.
- Develop innovative reports and tools for the Territory Managers, Key Account Managers and Business Zone Managers for effective monitoring and analysis of the areas.
- Provides in-depth analysis of Billed Volume trends and Revenue performance and create strategies and programs to further increase revenue of the company.
Market Research Analyst - I-Remit, Incorporated
(2012-07 - 2013-07)
Research and Development Analyst - Metis E-trade, Incorporated
(2011-10 - 2012-03)
Research Analyst - Metis E-trade, Incorporated
(2011-04 - 2011-09)
Education
Cum Laude - PUP (2011)
