Claire Carbonilla

I help clients of different practices, doctors, and other medical professionals to streamline their administrative and back-office tasks to improve workflow, and save time.

MEDICAL RECEPTIONIST / MEDICAL V/A at QuickTeam Solutions (2024-01 – 2026-04)

• Scheduling and handling patient appointments.
• Making outbound calls and answering inbound calls.
• First point of contact for patient needs

MEDICAL RECEPTIONIST/MEDICAL BACK OFFICE SUPPORT at Seahaven Business Solutions (2021-01 – 2024-01)

• Accepting all incoming calls and making outbound calls
• Schedule and cancel the patient's appointment
• Email management
• Insurance verification
• Processing of Prior Authorization
• Appointment confirmation
• Call patients to relay their laboratory results.
• Sending messages to patients via email and handle Patient Communication
• Perform outbound physician office/facilities scheduling to retrieve medical records for various purposes such as Medical Record Review and Medical Abstraction
• Take in calls, resolve/assist concerns; transfer calls if needed
• Perform outbound calls to patient and Authorized person to handle bills after insurance

PROCESS ASSOCIATE at Visayan Knowledge Process Outsourcing (2019-03 – 2021-08)

• Take in calls, resolve/assist concerns; transfer calls if needed
• Perform outbound calls to patient and Authorized person to handle bills after insurance

Bachelor of Science in Nursing – St. Bernadette of Lourdes College